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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 09, 2021

Michael and bull were very pleasant & helpful with the purchase of my 2013 Lexus rx350 More

by KT1784
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Nov 10, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

November 08, 2021

I love this place everyone is so nice and friendly and also very helpful when asking questions More

by KC_JONES29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Phillip Weinman
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Nov 08, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2021

The issue was not resolved. I am considering taking the car to another location. Also had a issue getting updates on my vehicle. More

by Kenneth.elliott07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
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Nov 24, 2021 -

Nissan of Richmond responded

Kenneth, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 08, 2021

I always get excellent customer service when I'm there. Chandra is the best! Thanks More

by Smassenburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Chandra and our team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

November 08, 2021

Everyone is always friendly and helpful Wonderful Everyone is always friendly and helpful Wonderful people. Will recommend family and friends there for a car More

by niecey1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
Nov 09, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 07, 2021

Went in for an oil change and state inspection. The service was great - I didn’t even pay anything. More

by jhanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
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Nov 07, 2021 -

Nissan of Richmond responded

Hi Jhanson, we are very happy we could provide you with a positive experience! We hope to see you soon!

November 07, 2021

I received excellent service from Chandra Wright. She was courteous and knowledgeable. My experience was wonderful because of her. Thank you! More

by tsp561
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 07, 2021

Super helpful customer service who actively look for opportunities for both additional services and cost savings More

by steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi Steven, thank you for your kind words and this wonderful review! We hope you have a great day!

November 07, 2021

It's always a professional and friendly environment. After I leave my vehicle drives like new again. More

by harper50179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi, we are so happy to read such a great review about Nissan Of Richmond! We look forward to your next visit! Take care!

November 07, 2021

Great oil change service… had me in and out in a reasonable amount of time More

by Ron B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi Ron, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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