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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 07, 2021

Person who helped was friendly, provided me updates on my car and It was quicker than expected. More

by K. Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your feedback! We hope you have a great day!

November 07, 2021

I’ve been going to this service center since I got my car there. I’ve always been pleased until my last oil change service. They informed me that I would no longer be receiving the free oil change. They also More

by mimo220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
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Nov 08, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at (804) 346-4200 if you need anything. Have a wonderful day.

November 07, 2021

On time nice, took care of me, friendly people clean and very business like, I will be back there in 5000 miles More

by Brian.pegram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
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Nov 08, 2021 -

Nissan of Richmond responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

November 07, 2021

Great family friendly experience with purchasing the new 2021 rogue for my daughter. Thank you More

by EH766
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Nov 07, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congrats on your daughter's new Rogue! Paula Quick Owner Loyalty Manager

November 06, 2021

Love buying cars from NISSAN of Richmond. This is the second car I’ve purchased from Mike and it was a great experience More

by RC194
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Nov 06, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 06, 2021

I went in for an pile change, The Service was quick, friendly customer. Everything went smooth. More

by Juelzmam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 06, 2021

I think the person who assisted me was Debbie. She was phenomenal. She kept me informed throughout the process. The car tech also was very nice. Both exhibited professional attitudes. More

by innerzones7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

November 06, 2021

They were very nice. I wish they would’ve called to let me know when the work was done. But otherwise, friendly staff, car is running great, easy experience. More

by Short Pumper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
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Nov 07, 2021 -

Nissan of Richmond responded

We appreciate your business and our entire dealership team looks forward to serving you with all of your automotive needs. Paula Quick Owner Loyalty Manager

November 06, 2021

Everyone was nice & helpful. Very quick assistance with checking my car about the recall I had. More

by Jaquail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 06, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 06, 2021

This was a very bad experience for me because they lied to me about my car being ready. I got a call from they saying my car is fix and ready but when I got there they never even started on my car. When I More

by Amy zou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
We didn’t get the name
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Nov 23, 2021 -

Nissan of Richmond responded

Amy, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Nov 24, 2021 -

Amy zou responded

I wanted them to fix my sunvisor, but instead of taking their time to fix it they rushed through it, making my usp’s power not work, so when I tried telling them what happened after they fixed my sunvisor, and why my usp power wasn’t working anymore, they wanted me to make another appointment and they wanted to charge me more than a hundred for something they messed up for. So I decided to leave because I shouldn’t have to pay for something I didn’t break.

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