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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 31, 2021

Service department is great. I didn't care for the heckling and misleading information provided by the sales team while I waited for my car to be service. I received several calls from the sales team More

by bcwtravers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Nov 01, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! We look forward to your next visit! Take care!

October 31, 2021

This dealership is the best ever for me, I will always recommend Nissan of Richmond to family and friends More

by fatimohalade
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 31, 2021 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our Service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 31, 2021

This nissan dealership is the best, they helped me fine the perfect car. There customer service is wonderful. More

by JADAMCMLL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2021 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that we were able to assist you once again with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

October 31, 2021

Mike & bull were very patient with me and got me a great deal on the car i wanted More

by FE709
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Oct 31, 2021 -

Nissan of Richmond responded

Thank you for your business and this great review. We're happy to hear that Michael and Bull were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

October 30, 2021

This dealership is friendly, expedient, knowledgeable and all around a great place to have my vehicles serviced! More

by Wolfay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 30, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. Chandra strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 30, 2021

Great service as always dependable great price on time delivery not sure what else I can say More

by fred.gantt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
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Oct 30, 2021 -

Nissan of Richmond responded

Fred, Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 30, 2021

Warranty claim, replacement radio that I was told was ordered 7 months ago and checked on 3 different times, was supposedly “canceled” by Nissan. When I first brought it in, the service department was ab More

by russwrightjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Report | Print
Nov 16, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly or let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 30, 2021

The Nissan service team was excellent yeah, they took care of the issue with my vehicle probably. Derek was outstanding! Thank you! More

by sbgwathmey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 30, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad to hear Derek was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 30, 2021

Awesome , courteous , fast and accurate service I was happy to receive for service on my truck by Ms. Wright and the Nissan team . Excellent customer service ! Thank You ! More

by Ricardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 30, 2021 -

Nissan of Richmond responded

Ricardo, We appreciate your business and Chandra and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 30, 2021

This Nissan dealership was extremely professional and attentive as soon as I entered the doors. More

by mystratus2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 31, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will be sure to share your comments with the team. Paula Quick Owner Loyalty Manager

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