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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 29, 2021

Customer service was great. Mike & Shawn were very patient and informative with the purchase of my brand new 2021 Sentra More

by VB182
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Oct 30, 2021 -

Nissan of Richmond responded

It's great to hear that Mike and Shawn was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on 2021 Sentra! Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Oct 30, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Michael and Shawn were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

October 28, 2021

customer service that waited on me was very considerate about my need as a customer. More

by andrewsjl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Oct 28, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Chandra and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Oct 29, 2021 -

Nissan of Richmond responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2021

They were able to combine 2 appointments into 1 and complete everything that needed to be done. More

by KENISHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 28, 2021 -

Nissan of Richmond responded

Kensiha, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 28, 2021

Excelente service she was so nice and very helpful. Had Excelente service she was so nice and very helpful. Had my car ready when she said it would be ready ;) More

by stephaniegarcia966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 28, 2021 -

Nissan of Richmond responded

Stephanie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 28, 2021

I coming to change oil @7:15 am.Gates was open @ 7:32 I coming to change oil @7:15 am. Gates was open @ 7:32 am. I was third an was waiting may service done 1.5 hr. More

by SERGEYILEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 28, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 28, 2021

This was a great location for a dealership, in the heart of Short pump. Your service department was great. More

by agonzahayden10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 28, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 28, 2021

Very friendly fast service timely service no hassle service nice place to take my vehicle More

by spainhour35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Phillip Weinman
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Oct 29, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 27, 2021

Not entirely happy with this dealership. When I purchased my Altima I was given oil changes for the life of the vehicle. Now I’m told that’s not the case anymore. “This recent” service was good bu More

by SOUTHNOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 27, 2021 -

Nissan of Richmond responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Paula Quick Owner Loyalty Manager

October 27, 2021

They took my car when I got there....had another appointment about 1 1/2 hours after the appoint. time...they got me out of there in plenty of time to make you other appoint/ More

by SHRPS74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 28, 2021 -

Nissan of Richmond responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2021

Derek was wonderful. They fixed my issue without a hitch. Had a very pleasant experience. More

by sec1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 28, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. We look forward to your next visit! Take care!

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