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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 27, 2021

Debbie was prompt and super helpful. She answered my questions and assured me of great service and she came through with flying colors!! More

by SEFLETCHER1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 27, 2021

no problem with visit. got in and out within resonible time. service area clean.,okay More

by enginelcplue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
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Oct 27, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

October 27, 2021

Rude lied not nice. Won’t ever go back there again. Need some reviews on there customer service More

by alyssapentz0417
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Matthews
Report | Print
Oct 27, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like to discuss your experience in further detail, then please call me at the number below.' Sincerely. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Nov 13, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like to discuss your experience in further detail, then please call me at the number below. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 27, 2021

Michael was a great help with the purchase of my brand new 2021 NISSAN kicks sv:) More

by SM598
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Oct 27, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new 2021 Nissan Kicks! We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. We look forward to your next visit! Take care!

October 26, 2021

I’ve had nothing but trouble with car since I purchased it. I would never recommend Nissan to anyone More

by V.Winckler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will communicate. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 26, 2021

Chandra always goes above and beyond every time I step foot into the dealership. She greets me with a smile and is always so energetic with everyone that she interacts with. I recently moved and the short More

by lak.chandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! We look forward to your next visit! Take care!

October 26, 2021

They were prompt,courteous and finished the job in a timely manner. The area was clean and welcoming. More

by DEBISHARP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Phillip and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2021

Service writer was very courteous and professional, made sure I got all services requested at the best possible price, even though it was still more expensive then other options because of it being dealer s More

by A.HOGG.3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2021

Service is always friendly and helpful and outstanding love my friend I have at Nissan More

by msbedrock2882
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your service experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Excellent service by Chandra wright get things done from behind to end they take care More

by terre Blair terrietta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Terra,Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Chandra was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi Terre, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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