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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 26, 2021

Pushing unnecessary service and did not offer the services I needed. Not recommended this nissan dealership More

by lwojr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Quick
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 25, 2021

Debbie Conyers was incredible to me with her service advice and got my car fixed. Thank you! More

by robertquartey70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Robert! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Debbie to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

October 25, 2021

I was very pleased with my overall service from the customer service agent to the actual repair everything went well. More

by TANEAN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 27, 2021 -

Nissan of Richmond responded

Hi , we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!

October 25, 2021

Did an awesome job patients with us was the key very professional I would definitely recommend Nissan More

by Esther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran, Niko Johnson
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

Thank you, Esther, for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 24, 2021

I always have a great experience at this dealership because of Chandra she is awesome! More

by billysmith.safeworks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Oct 25, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! We look forward to your next visit! Take care!

October 24, 2021

Service Department was terrible. Kept my car for 4 days. Waiting on part. Got my car back. Waited 3 more days with car. Finally car was repaired. More

by ayf303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Nov 10, 2021 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit? Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 24, 2021

They truly made something out of nothing both gentlemen work hard and make sure that I did not leave out of Nissan without a car More

by Dgaines96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Johnson
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

Oct 25, 2021 -

Nissan of Richmond responded

Hi, we are glad we could help! Thank you so much for your feedback! We hope you have a great day!

October 24, 2021

Great service department went above and beyond to make sure my experience great. Great job. More

by tamjudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Oct 26, 2021 -

Nissan of Richmond responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

October 23, 2021

Service center amazing, they took care of all my needs and services I'd recommend to anyone. More

by GARFL02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 23, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 23, 2021

Friendly and efficient. I brought my Infiniti in for a state inspection and felt right at home. More

by Perschetzmobile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 23, 2021 -

Perschetzmobile responded

Appreciate the service

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