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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 22, 2021

Michael & bull were very pleasant and easy to work with. They got me a deal on my new 2021 kicks! More

by HB6816
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Oct 22, 2021 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 21, 2021

The sales person nice,and fairly straight, other than that ,this was one of the worst business experiences I've ever encountered. More

by 12340
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Mahrous
Report | Print
October 21, 2021

Visited there as part of regular service,the service was good and did a free tire rotation,but the discount policy on running offers are confusing. More

by AFIJITHPV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 22, 2021 -

Nissan of Richmond responded

We are very happy that Derek provided you a positive experience! Our service team sincerely values your business and looks forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 22, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 21, 2021

My rep was knowledgeable and great. Personable kept Lenin the loop was easy going. She was great. More

by jcwbrooks45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick
Report | Print
Oct 21, 2021 -

Nissan of Richmond responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Paula Quick Owner Loyalty Manager

Oct 22, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2021

There was no delays and the workers were of high integrity in their work. Awesome service. More

by Kzo4real08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
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Oct 21, 2021 -

Nissan of Richmond responded

Thanks for taking the time to give us a five-star rating. . Please let us know if there's anything else we can help you with! Sincerely, Paula Quick Owner Loyalty Manager

October 20, 2021

Horrible customer services.. I was hung up on 5 times (twice by the sales manager) when I called to talk to them about the disgusting way they treated my mother. She was approved over the phone the day b More

by Tbain
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing your mother with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in more detail. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 20, 2021

I love the we I was greeted as soon as I opened my car door . More

by BERNITASIMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 21, 2021 -

Nissan of Richmond responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 20, 2021

They staff was very friendly, I went to this Nissan dealer because I read on line that a special deal was going on to get employees rates when purchasing. Very deceiving! More

by Yellowbee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fakhori
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Oct 20, 2021 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We are sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you would like to discuss your concerns in more detail. We appreciate your business and hope you will give us another opportunity to serve you! Paula Quick Owner Loyalty Manager

Oct 21, 2021 -

Yellowbee responded

If the public is looking to make a purchase they should not be deceive in order for your company to get someone to make a purchase. Since I did not received a " employee" discount that I learned is never given, I request that a interior leather package be added to the vehicle I purchased and was denied and turned down.

Nov 01, 2021 -

Yellowbee responded

They could make it right if they make half of the purchase for the leather covering.

October 20, 2021

Chandra Wright is the best. She is very customer and service oriented! The service work is always top flight! More

by mccubs1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chandra here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 20, 2021

Excellent service all work was explained to me and cost of repairs before work was done More

by mattie1893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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