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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 20, 2021

Having to take vehicle back. Still same problem after spending over $900. Will see what they say. More

by mbailey65g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexander Tho
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 20, 2021

I really like taking my infinity to get serviced here. I’ve always taken it to a Nissan dealership. More

by LINJOYHICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 20, 2021

Did not get replies to queries at first. Upon visiting they treated us well. Experience at the dealership was good. More

by Bridaw4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fakhori
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

October 20, 2021

Debbie or Debby? Was very kind sweet and straight to the point. Her energy made the bad news a little less bad. More

by KALIAPERRY02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 20, 2021

Management was horrible and they tried to ignore my issue. They admitted the sales rep was wrong and rude but they would not let me file a complaint. This was the most atrocious customer service/sales More

by Yks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Matthews, Niko Johnson
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

We’re very sorry to hear that your overall experience didn't meet the high standards that guests expect from our dealership, We take your comments very seriously as we committed to outstanding customer service for each and every customer. We’ll use your comments for training, correction and coaching in our quest for continuous improvement. Let me know if there is anything else you'd like to add. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Nov 06, 2021 -

Nissan of Richmond responded

We’re very sorry to hear that your overall experience didn't meet the high standards that guests expect from our dealership, We take your comments very seriously as we are committed to outstanding customer service for each and every customer. We’ll use your comments for training, correction and coaching in our quest for continuous improvement. Let me know if there is anything else you'd like to add. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 20, 2021

Little Mikey and bull were very helpful with the purchase of our new 2018 NISSAN SENTRA SR:) More

by TG885
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Oct 21, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 19, 2021

Good like going always nice and friendly will continue using them in the future on More

by KCICHEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 19, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 19, 2021

Phil was very helpful and professional. He appreciated trying to work through my organization’s fleet company. More

by TERI.BREIDENBACH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 20, 2021 -

Nissan of Richmond responded

Thank you, Teri, for the kind words for Phil and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 21, 2021 -

Nissan of Richmond responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2021

This been a great ride enjoyable and safe beautiful and it's gooon gas thank you More

by LAKESHIAYOUNG85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Oct 19, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

October 18, 2021

Had such a great experience at the Nissan in Richmond. Niko did such an amazing job helping me find the perfect first car. More

by Trinadiemarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Johnson
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Thank you so much for choosing Nissan of Richmond! Congrats on your new purchase, and let Niko know if we can be of any more assistance! Paula Quick Owner Loyalty Manager

Oct 19, 2021 -

Nissan of Richmond responded

Hello, thank you for your kind review; we are happy to pass along your comments to Niko here at Nissan Of Richmond! We are always more than happy to assist you if anything else comes up. Take care!

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