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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 17, 2021

Unfortunately how long it took to service my car was unsatisfactory but the customer service from the mechanic assisting me and explaining everything to me was excellent More

by AGMUSE30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

We appreciate your business and Derek and our service team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Oct 18, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 17, 2021

Customer service is always excellent. Before you can barely get out the car a Rep is greeting you. More

by JTEASTER1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Oct 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Phillip and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

October 17, 2021

My most recent experience at Nissan meet my expectations as always. Thank you for consistency More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Paul, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

October 17, 2021

Service personnel were very friendly. Only issue I had was the delay in looking at my vehicle because of under staffing More

by cfinleyiv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
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Oct 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Debbie and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

October 16, 2021

Derrick went above and beyond the what was expected. I would recommend Nissan of Richmond to everyone. More

by Sadiqa.Chambliss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek. We look forward to working with you again. Paula Quick Owner Loyalty Manager

October 16, 2021

I got my car back on the day I requested, but I was hoping it would have been earlier. All I needed was a diagnostic check on my air bags. Also, I dropped it off the day before the appointment. More

by GBPAGE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 16, 2021 -

Nissan of Richmond responded

Thank you for your review and choosing Nissan of Richmond! It has been a pleasure serving you. I regret to learn that you were not entirely satisfied during your visit and invite you to reach out to us directly so that we can better understand your visit and address your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 16, 2021

Derek was very friendly and helpful. The waiting time was reasonable. A very good visit except the phone call from your sales team. I think it is wrong to target people having service performed. More

by robin_d92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 16, 2021

Efficient, trustworthy, skillful, and friendly. Derek Slaga was excellent. Nissan of Richmond should be proud to have him as an employee. I bought my 2017 Nissan rogue there and I have had every schedul More

by DUCKSTORSORDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

We are very happy to hear Derek provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 16, 2021

With several options Nissan of Richmond is the business I trusted to replace the transmission in my Pathfinder. They were very knowledgeable and helpful. More

by SOUTHERSADAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
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Oct 17, 2021 -

Nissan of Richmond responded

Hi, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2021

Pleasant employee in the service dept, Chandra Wright, and the techs that nstalled my step rails, and washed and cleaned my truck, made for a very nice day for me! Thank you all for your good work and ki More

by dcp629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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