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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 16, 2021

They worked with us to get the car I wanted at a price I could afford! More

by Carbuyer123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 16, 2021

Was told 1.5 hours for a recall/safety update which took 5 hours and having some audio problems post service. Was also called several times regarding the buyback program - actually went in and left 10min la More

by Itzasemp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Nissan of Richmond responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 16, 2021

Excellent Service. Everyone were very helpful .My service was done in a timely manner. Will be back on my next service. More

by checodolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

October 16, 2021

Everything went smooth, I was very pleased with the service provided. Thank you again Nissan More

by chels.woolfolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
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Oct 16, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 16, 2021

Mike was very kind and got me a great deal on the 2018 Lexus ES 350!! More

by RS086
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. We're looking forward to your next visit with us!

October 15, 2021

I had a really good first experience. Derek was very professional, personable, and overall very knowledgeable. More

by CHRIS.KELL94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 15, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Chris! We are thrilled that you found your experience with Derek and the team to be a positive one here at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 15, 2021

Good service . Job was done as expected .It was quick Good service . Job was done as expected . It was quick and easy. Thank you. James More

by MARTINBROAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Oct 15, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 15, 2021

Chandra and Seth give superb customer service every time! I wouldn’t go anywhere else! More

by Bria744
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright, Chandra Wright, Phillip Weinman
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Oct 17, 2021 -

Nissan of Richmond responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Richmond. We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2021

Never have any issues scheduling appointments. They get my vehicle in when scheduled, and every service has been excellent. More

by QIKPNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2021

I was very pleased with the attention and care my visit received. I appreciate all the helpful suggestions. More

by d.gee4688
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary T West, Chandra Wright, Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

------- Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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