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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 09, 2021

Requested for transmission replacement and heavily charged. Not covered warranty Since all 2013 Altima are defective, they should provide service and assistance I need to sell my car now ...with More

by Jegadeshan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Oct 27, 2021 -

Nissan of Richmond responded

Dear Jegadeshan: Our Service Team has delved deeply into your issue and advises that your vehicle it almost 9 years old now, and the warranty on the transmission is only 5 years.old. If you have any questions, please provide your name and number to a member of our service team can reach out to you directly about options. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

October 09, 2021

Service staff are always prompt and courteous. They keep the customers advised of what is done and what needs to be done. Never pushy. More

by mbradshawiii@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga
Report | Print
Oct 09, 2021 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 09, 2021

The work that I get at Nissan of Richmond is good work on my car. More

by Vernonpuryear5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 09, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this positive feedback! Paula Quick Owner Loyalty Manager

October 09, 2021

Professional,knowledgeable,accommodating group of teammates that make you feel like YOUR BUSINESS MATTERS TO THEM More

by latonia5664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 10, 2021 -

latonia5664 responded

After a hiccup with my vehicle I went back to Nissan of Richmond the level of professionalism, their knowledge and the way they work together, displayed teamwork at its best ! My advisor Dereck was awesome and on point along with the payment clerk!! I really appreciate feeling like my business matters. Thank you

Oct 10, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business. Paula Quick Owner Loyalty Manager

Oct 11, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2021

Phil in the service department was a life-saver. I was visiting Richmond from out of state and had a situation with my car which made it not drivable. He and his team were able to order the parts and turn More

by 2LYNNFAMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 10, 2021 -

Nissan of Richmond responded

We are very happy to hear that Phil and the Service team provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 11, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2021

she had great communication skills with me and made sure that I was okay and that my got done what needed to be done. More

by daimoneque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 10, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 10, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Chandra. We work hard to make sure our guests have an exceptional experience and are glad Chandra met your needs in a timely manner. We'll be sure to share your comments with her and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

Oct 11, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2021

I got a free engine oil change as a first time user. Well that's impressive. More

by Mansoor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick , Alexander Tho
Report | Print
Oct 09, 2021 -

Nissan of Richmond responded

Thank you for taking the time to leave us this fantastic, five-star review. We appreciate your business and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

October 09, 2021

Never had a bad experience here..the people are good at their job..very professional More

by dalemartin54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Report | Print
Oct 09, 2021 -

Nissan of Richmond responded

Thank you for taking the time to let us know how we're doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Maxima! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

October 09, 2021

Michael & Yousuf we’re very knowledgeable and helpful with the purchase of our new 2014 Mazda 3! More

by TS8532
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Oct 09, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael and Yousuf met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 09, 2021

Salesman was wonderful & very knowledgeable. To purchase another vehicle from this dealership NEVER. It Sucks More

by EASYPLANNER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chandra Wright, Michael Matthews
Report | Print
Oct 09, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss? Thank you for your time, and hopefully you may want to re-visit. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Oct 09, 2021 -

EASYPLANNER responded

I purchased a 2021 Nissan Rouge in July of 2021. I was told by Mr. Bull to call back in 14 days, I continued to call and no response. Each time I called for Mr. Bull I was told by the receptionist that he was with a customer, I left several messages for a return call in which I never got. In my vehicle the AWD light came on in the dash. I called once again and asked for the service department and never did get a answer. I called back and asked for Mr. Bull still no response, the reception said he is with a customer. I called back to asked to speak to the owner or a manager, I was told that neither was in and someone name Paula will be in around 2 pm and would give me a call. Paula did call and I explained to her everything that was going on. She informed me that she would give me a call back herself, in which she NEVER did. Mr. Bull did call and setup the appointment for the service department. Then when I bought the vehicle in to be serviced it was a recall on it that I was never notified about. Nissan Of Richmond really SUCKS and Paula and Mr. Bull are very Bad at helping customers out and keeping their word. I will never purchase from any dealership they are affiliated with. They only good experience there was with the salesman Michael and the service department Chandra.

Oct 15, 2021 -

Nissan of Richmond responded

Hello, if you would, please give me your name and phone number so I may reach out to you directly. Thanks so much, Paula Quick Nissan of Richmond 804-346-4200 x. 1000

Oct 15, 2021 -

EASYPLANNER responded

Paula Quick, I have already spoke to you and you said that you were going to be calling me back, as of today’s date October 15,1021 you have not called be yet. There is no need for me to talk to you now. Please stop sending me emails, txts. I’m done with Nissan of Richmond and will never deal with them again.

Oct 26, 2021 -

Nissan of Richmond responded

We’re sorry to hear that your overall experience didn't meet the high standards that guests expect from our dealership, We’ll use your comments as a coaching and teachable moment in our quest for continuous improvement. Nissan of Richmond

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