Nissan of Richmond

Since the new company took over things are different (bad Different). I liked the old owners better Different). I liked the old owners better More

Its normally a good experience however some things that weren't recommended on my last trip should've been usually they communicates well an let u know whats goin on with your vehicle an how long you're go weren't recommended on my last trip should've been usually they communicates well an let u know whats goin on with your vehicle an how long you're gonna be More

Great staff. Nice dealership. They stay in contact with me let me know when my next appointment is. The work is always done well. And they take walk-ins. I’ll read them five out of five stars on everything me let me know when my next appointment is. The work is always done well. And they take walk-ins. I’ll read them five out of five stars on everything More

Debbie did a great job. She was cheerful. Gave some good recommendations for my vechicle recommendations for my vechicle More

Bryan Diaz and Eli Aponte did a great job at helping us buy our car. buy our car. More

I received a recall on my 2013 Nissan Altima and called to schedule the repair. They had the part needed and I scheduled for 2 days later. Everyone I interacted with was very friendly and professional. to schedule the repair. They had the part needed and I scheduled for 2 days later. Everyone I interacted with was very friendly and professional. Repair was done in a timely manner. They washed my car- great experience. More

Other Nissan dealerships offer engine warranties and free oils changes for life, and this one is adding costs everytime I bring my car for service. There is no longer any incentive for me to bring my car all oils changes for life, and this one is adding costs everytime I bring my car for service. There is no longer any incentive for me to bring my car all the way to shortpump for service. More

Chandra Wright was exceptional! She was pleasant, knowledgeable and super friendly. Great customer service skills. knowledgeable and super friendly. Great customer service skills. More

I’m very pleased with service and professionalism. Staff is great and very helpful. Im using this dealership on regular basis. is great and very helpful. Im using this dealership on regular basis. More

They like to play around with you on the phone when you asked for one person only and keep redirecting you from person to person. They love to tell you that your car will be ready around 4 to 6hrs then the asked for one person only and keep redirecting you from person to person. They love to tell you that your car will be ready around 4 to 6hrs then they say it'll take one whole day but still don't call you for updates about your car. I call up there one person tell me my car won't be ready today then when I get my bother to call they say late after noon my car should be ready for pick up and not only they've been giving me the run around and false information. They placed me in a smoked out, needs a alignment very unsafe hard to keep straight on the road kept going to the far side of the road... loner car. And I don't even smoke!( just to tell my bother when he asked about the loner car im in that it smells like that because of the car spray they use) I was not born yesterday! And to tell him that they can't prevent people from smoking in the car but yet on the key ring you have a no smoking symbol!!? I pay all this money every month for my car and I can't even get decent service! Not only that just for regular maintenance on my vehicle. Appointment or no appointment They still take they sweet time! Terrible place never agian! More