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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

October 06, 2021

Excellent customer service. Great communication ad I was informed throughout the repair. Confident with the quality of work. Thanks More

by A. Tribbey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Oct 07, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Oct 07, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 06, 2021

My car is six years old and it runs like new because I keep it serviced. I trust Chandra to offer accurate service needs at competitive prices. More

by T.S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 07, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 07, 2021 -

Nissan of Richmond responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 06, 2021

Chandra Wright provided excellent customer service from the beginning to end of my visit. She was courteous and professional. I've been to this dealership for several visits and rarely get anybody that's p More

by SONJABROWN
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright, Chandra Wright, Derek Slaga
Report | Print
Oct 07, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review, Sonja. We take pride in good customer service and are happy Chandra was such a big help however regret that others in the past have appeared unprofessional. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager

Oct 07, 2021 -

Nissan of Richmond responded

Sonjabrown, thank you for your kind review; we are happy to pass along your comments to Chandra here at Nissan Of Richmond! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 06, 2021

The Service Rep had excellent customer service skills. He addressed me promptly and was professional. More

by JTEASTER1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 07, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Oct 07, 2021 -

Nissan of Richmond responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 06, 2021

Seth is an EXCEPTIONAL service manager. In the seven years that I've been a customer at this facility, it's rare that mistakes happen, but when it does Seth goes above and beyond the call of duty to mak More

by Patricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Report | Print
Oct 06, 2021 -

Patricia responded

Seth is an EXCEPTIONAL service manager. In the seven years that I've been a customer at this facility, it's rare that mistakes happen, but when it does Seth goes above and beyond the call of duty to make it right. His actions show that he values me as a Nissan customer.

Oct 07, 2021 -

Nissan of Richmond responded

Hello Patricia, thank you for your kind review; we are happy to pass along your comments to Seth here at Nissan Of Richmond! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 06, 2021

Clean dealership. The employees were professional and courteous. Water and coffee was provided free of charge. More

by madrialewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
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Oct 07, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Oct 08, 2021 -

Nissan of Richmond responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 05, 2021

The personal working in the service department are really friendly and efficient, and great service More

by AHENRIQUEZ19761
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Oct 05, 2021 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 05, 2021

The Nissan Of Richmond Service center always does the best job! Phil and his crew are amazing More

by GROATRM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Oct 05, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 05, 2021

Took my car in for an oil change An attire rotation And to see if they could do state inspection Was told they could do tire rotation and oil change I would have to make a Appointment for the inspection Dr More

by WGMILLERCREATIONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Oct 22, 2021 -

Nissan of Richmond responded

We're sorry, William, that you didn't have a completely satisfying visit. Thank you for your contact information. Our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 05, 2021

It was such an easy process to purchase my vehicle! Took no time at all and the representatives truly worked with me to get me into something that worked with my budget. More

by Numbr1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadinga Radellant
Report | Print
Oct 05, 2021 -

Nissan of Richmond responded

Thank you for this five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks again for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

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