Nissan of Richmond

This dealer It’s about ripping off people only. This was the second time. I had no choice. It was late after house my car was being towed. the second time. I had no choice. It was late after house my car was being towed. More

Excellent service, no complaints. Appreciated the easy drop off, follow up call, and efficient pickup drop off, follow up call, and efficient pickup More

Great customer service; offered website coupon to make service cheaper! Thank you for washing car after. service cheaper! Thank you for washing car after. More

Really polite and friendly also was the fastest oil change that I ever had. Highly recommended change that I ever had. Highly recommended More

Would never take my car anywhere else, the service is always amazing. The people are even better. always amazing. The people are even better. More

Always willing to give you an appointment at any time very good work. Clean my car very good.. Didn't take all day for the inspection appreciate you for all you do thank you. very good work. Clean my car very good.. Didn't take all day for the inspection appreciate you for all you do thank you. More

I am happy with the service manager Phil. But the owner needs to take a look at his own self on why he has lost so many good service managers. I am tired of losing ones I have been dealing with for years. needs to take a look at his own self on why he has lost so many good service managers. I am tired of losing ones I have been dealing with for years. Don Johnson was the last one that left I worked with for the past 4 years. Maybe the owner needs to take a self assessment and know that keeping employees happy is the key to success of customer service. Don't lose Phil. More

I needed a State Inspection and multi-point inspection on my 2010 Nissan Murano. I made the appointment ahead at 9:45 AM and dropped the car at 10 AM. I informed him that the tire pressure indicator light wa my 2010 Nissan Murano. I made the appointment ahead at 9:45 AM and dropped the car at 10 AM. I informed him that the tire pressure indicator light was on in the dash. The service rep told me he will let me know if anything was needed at the end of the day around 5/5:30. I requested him if I can get back the car at 4:30 as I have to pick up my wife around 5. The service rep told me that's possible. I call at 4:30 PM to check if the car is ready. The rep told me that the mechanic is inspecting the car now. Nothing major found and they will give it a wash and the car will be ready. I went to pick up the car and he handed me an inspection checklist where it says - 1. dirty brake fluid, 2. tier pressure due to TPMS - $180, dirty engine filter, dirty cabin filter. I dropped the car in the morning, if they inspect around that time and let me know the findings, I could have told them to do/fix those. Instead, they did the inspection at the end of the day and I have to go back another day to fix those issues. I guess time management is the big issue here. More

I was very pleased with my service that I received at the Nissan Dealership.They did the work and cleaned my car also. Nissan Dealership.They did the work and cleaned my car also. More

The service I received was great!! Associates were courteous, knowledgeable, professional, and eager to help. courteous, knowledgeable, professional, and eager to help. More