Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,250 reviews

September 30, 2021

We"re satisfied with all the services including the rental car. Derek the service advisor really did a good job. More

by hicaronon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek in service dept.
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 30, 2021

Everything was smooth got all information we asked for even found out some new things ourselves More

by chrisf90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you, Chris, for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 30, 2021

Service center great did not like a sales rep calling me asking about my car More

by Kirby79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 30, 2021

Glad that they took me so quickly to exchange my battery. It took a little longer to compete likely because they were so busy but I was appreciative nonetheless. More

by lii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 30, 2021

They are really great.good customer service no wait good service Clean and fast service More

by bnardponton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 30, 2021

Deb made both the service based on mileage and the state inspection a pleasant experience. The service department makes the customer feel valued and welcome. They keep the car running smoothly. More

by SPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Debbie and our team here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 30, 2021

They people were very nice and tried to solve my problem.they as in the dealership in New Jersey were not successful.suggested I contact Nissan. A while ago I completed a survey ,no one ever followe More

by Patdistanlo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you for this feedback. While it's great to hear that our team provided you with quality customer service, we're sorry that the issue wasn't resolved to your satisfaction. Thank you again for choosing Nissan of Richmond, and please don't hesitate to reach out if we can be of any further assistance. Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Patdistanlo responded

Can you provide a phone number of someone at Nissan that might be able to help me with my problem. I have just moved to Richmond so I am at a disadvantage with out a fully functioning gps. Thanks again

September 30, 2021

Yusuf and Mike M. were very friendly and helpful. They both went above and beyond. Answered all questions and concerns. More

by MIKEMILLER0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yusuf B., Michael Matthews
Report | Print
Oct 01, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Mike! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else! Paula Quick Owner Loyalty Manager

September 29, 2021

I like how they tell you of the up coming issues. They are fast Friendly More

by Chelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Sep 30, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2021

Perfect all around. Phil was great as usual. All is good when he takes care of me. More

by SWT123ABC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 30, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Phil and the rest of our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with Phil! Please don't hesitate to reach out if there's anything additional we can do for you.

1
...
378
379
380
...
725