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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 29, 2021

Everyone was nice, cheerful and car looked great. I was greeted immediately upon entering the service dept and was directed to my advisor Debbie. More

by EACOLE1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2021

Experience is alway very smooth and quick when it comes to services with Nissan of Richmond. More

by 1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2021

Came in with issues with check engine light, sensor came back on after one day. More

by HT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 28, 2021

Nissan Service team is exceptional, very savvy with information about your vehicle and professional too. More

by MELVINA_ROBINSON2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Sep 28, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. We look forward to having you as one of our valued customers for years to come, Melvina. Paula Quick Owner Loyalty Manager

Sep 28, 2021 -

MELVINA_ROBINSON2002 responded

Chandra Wright, Was phenomenal with her customer service, and the way she took care of me and my vehicle. I am looking forward to continuing my business with Nissan!

September 28, 2021

Phil very helpful and was knowledgeable on what going on with my car. Although, the parts were expensive for my car, it was necessary. I brought my 2012 Blue Nissan Versa Hatchback 1.8s for inspection and i More

by HMARSHALL493
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana at the cashier service desk, Phillip Weinman
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Sep 28, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Phillip and Briana here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 28, 2021

Excellent service by Ander Maquivar, helpful and clear about the price and payments. Thank you Ander More

by Heeeleon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ander Maquivar
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Sep 28, 2021 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. Ander and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

September 28, 2021

She was amazing!!!!!!!!!!! She took her time & answered all questions. I’m so glad I was able to work with her More

by nasheasimms33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manal Abdullah
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Sep 29, 2021 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Manal met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Sep 29, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to Manal here at Nissan Of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2021

Phil & the Service Team are GREAT! EVERYONE was professional, kind & helpful! We appreciate the Nissan Service Team! Thank You!! More

by sbgwathmey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman, Paula Quick
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Sep 28, 2021 -

Nissan of Richmond responded

Thank you for taking the time to write this review on Phil and our Service Team. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer! Paula Quick Owner Loyalty Manager

Sep 28, 2021 -

sbgwathmey responded

Thank you for your message Paula! You have a great service team @ Nissan of Richmond. Suzanne & Craig

September 28, 2021

Thank you so much for everything you do for me I like the car too much More

by HANYFAHEM81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Sep 28, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 28, 2021

Friendly and professional service; convenient, clean and courteous employees. Helpful answering questions and keeping vehicle running. More

by Sherimkemp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Nissan of Richmond responded

Sheri, Thank you for the kind words for our service department! Debbie and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Sep 29, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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