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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 19, 2021

Horrible service. I made a complaint about the service that I received. It was horrible. More

by dlowry910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Oct 06, 2021 -

Nissan of Richmond responded

Thank you for this feedback. I will be in touch with you soon! While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 19, 2021

Friendly and Kind. Very reasonable priced. They took care of my work van in a great way. More

by D.RHEA21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Sep 19, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 19, 2021

Mike Matthews was great & helped me with the purchase of my new 2014 Nissan Maxima. More

by WW953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Sep 19, 2021 -

Nissan of Richmond responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 18, 2021

Ander was great, very professional and friendly, made me feel comfortable that he was working with and for me. While we waited we discussed Mole and Tequila, definitely my kind of person. More

by Levia2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ander Maquivar
Sep 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ander. We look forward to working with you again. Paula Quick Owner Loyalty Manager

September 18, 2021

The service advisor is rude, he needs to improve how to deal with customers. Thanks More

by Raj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Oct 06, 2021 -

Nissan of Richmond responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

September 18, 2021

The were great to work with. This was one of the best car buying experiences i have had. More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Sep 19, 2021 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 18, 2021

The service here is SOOOOO GOOOD!!! Nice & easy. I pulled up & was greeted by a nice young man & got PHENOMENAL maintenance on my car. I couldn't ask for more. Nice clean facility. Hands down best dealership More

by kcoggins16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There was also a young man that helped me & I wish I remembered his name, Chandra Wright
Sep 18, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

September 18, 2021

When I arrived for my 11:00 appointment, I was told that it would be three hour wait. I told them that I was told it would be a 1-1.5 hour wait. They said they were behind. When I said I didn’t have a choic More

by Bk1334
Recommend Dealer
No
Employees Worked With
Derek Slaga
Oct 06, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership but we're glad you gave Derek a 5-Star review. We'll use your other comments for coaching and mentoring. We appreciate your business! Paula Quick Owner Loyalty Manager

September 18, 2021

The service was great and the service advisors were great to work with and very helpful More

by JJAJ191
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright
Sep 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to let us know how we're doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

September 18, 2021

My service technician, Derek was extremely courteous and My service technician, Derek was extremely courteous and helpful. He greeted me right away and was extremely friendly. He also explained everything More

by LISABLACK24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Sep 19, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Derek and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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