Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,250 reviews

September 16, 2021

Charles Spicer was just awesome and I enjoy doing business with him. Go and see Charles. Everyone their was good pleasant experience. More

by onebad99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Report | Print
Sep 17, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Charles and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 16, 2021

Lack of communication with tech was a problem. She did not return calls. My car was in shop 3 days. Finally called and and asked to speak with supervisor to get status of my vehicle More

by ,
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Nissan of Richmond responded

Hi, we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (804) 346-4200 to discuss this further.

September 16, 2021

Customer service is above par! They make service a easy procedure and not a hassle. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Slaga
Report | Print
Sep 16, 2021 -

Nissan of Richmond responded

Thanks, Brandon, for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Sep 17, 2021 -

Nissan of Richmond responded

Hi Brandon, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 15, 2021

My service manager, Debbie, was very helpful and courteous. She kept me informed of the progress of the service needed as it took longer than anticipated. I had some questions about the operation of More

by meena531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 15, 2021

Very dishonest dealership you are bullied into getting what they want out to you without listening to your problem like they're trying to force you to agree with them or say what they want More

by ladie757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil, Derek Slaga
Report | Print
Sep 30, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn around your sentiments. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly or let me know the best way to contact you, and I will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 15, 2021

Wonderful car buying experience and amazing staff! Manal and Yousuf were very helpful and very knowledgeable. Highly recommend. More

by shallie76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yousuf Bharde, Manal Abdullah
Report | Print
Sep 15, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Manal and Yousuf were able to provide you with a positive experience. We hope to see you again! Paula Quick Owner Loyalty Manager

September 15, 2021

My visit to get my car serviced was quick and easy. Thanks Alex.. It was an overall good experience More

by cvijay104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Sep 15, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

September 15, 2021

Timely, communicative, personable! Didn’t over charge or try to over sell anything. Did a great job More

by Jing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 15, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

September 15, 2021

Phil is my go to person here always. He always gives me the best customer service. More

by GELIJAH1209114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 16, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Phil and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Sep 17, 2021 -

Nissan of Richmond responded

Hi, we are happy to pass along your comments to Phil here at Nissan Of Richmond! Please don't hesitate to reach out to us if there's anything more we can do!

September 14, 2021

Awesome wonderful would work with them again. They were friendly knowledgeable and professional. Exceptional!!!!! Work writhing my budget !!! More

by Dohair101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Brooks, Robert Sheffield
Report | Print
Sep 14, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Robert and Anthony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

1
...
389
390
391
...
725