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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 14, 2021

The service was fast, friendly and complete. I appreciated the comfortable waiting area that helped make the time pass quickly. More

by GaryC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
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Sep 14, 2021 -

Nissan of Richmond responded

Gary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

September 14, 2021

Service department is horrible. Once you are sold the car the dealership is done with you More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mikey was the sales person very knowledgeable, Phillip Weinman, Derek Slaga
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Sep 30, 2021 -

Nissan of Richmond responded

Cindy, Providing a positive experience is very important to us. I will be calling you back later this afternoon.. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 14, 2021

Derek the service advisor was AWESOME! He was very informative, pointed out some concerns. Just vet pleasant person to work with. Nissan of Richmond should be very proud to have someone like Derek who More

by KES0423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 14, 2021 -

Nissan of Richmond responded

It's great to hear that Derek and the team delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 14, 2021

Smooth process from test drive to negotiating with professional sales and financial staff along with a fair market price. More

by pksanford2324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
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Sep 14, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 14, 2021

Service was very efficient. People were quite pleasant and helpful I appreciate getting my visit done quickly More

by suzandcarl
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Sep 14, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

September 14, 2021

Service was quick and prompt, the service technician provided helpful feedback on the issue; was very satisfied. More

by KRISH_HG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
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Sep 14, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 14, 2021

Working with the service department Phil, Was much helpful to Try to get things done on my car, Unfortunately my insurance company has lapsed In taking care of business. Thank you More

by CDARCHIBEQUE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department Phil
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Sep 14, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your service experience working with Phil here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 14, 2021

Service department is friendly, polite, work quickly. Do not appreciate that my free oil changes are gone. More

by SMAUSTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
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Sep 14, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. By the way we do still offer free tire rotations and state inspections. Paula Quick Owner Loyalty Manager

September 13, 2021

They took care of me in a timely fashion and was very very very nice I'm thanking you very much More

by doriscarter2057
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 13, 2021 -

Nissan of Richmond responded

We are very happy, Doris, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 13, 2021

The service rep Chandra was great. Kept me well informed. Thank you. Job well done by all who made contact with my vehicle. More

by SAMPIATT69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Report | Print
Sep 13, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you, Sam. Quality customer service is always our number one priority, and we're happy to hear that Chandra met your expectations. Thank you again for choosing Nissan of Richmond; we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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