Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,250 reviews

September 11, 2021

The reason for 4 stars and not 5 is that you set an appointment but when you arrive you are told that a technician may not see your car that day. All the appointment does is guarantee your car will be More

by esmetcal
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 11, 2021 -

Nissan of Richmond responded

We are so glad that Seth and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else and your appointment comments have been so noted. Paula Quick Owner Loyalty Manager

September 11, 2021

Ms. C Wright is the best! I will ask for Ms. Wright all the time. Ms. Wright makes you want to come back to Nissan! 🚙🙂 More

by ANITACOX1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 11, 2021 -

Nissan of Richmond responded

Anita, Thank you for the kind words for Chandra and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 11, 2021

Chandra is great! She provided great customer service. I wasn’t going to get a state inspection but she pointed out my inspection sticker was about to expire. She made sure my car was ready for pickup befor More

by AMBER_CRISWELL95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 11, 2021 -

Nissan of Richmond responded

Amber, Thank you for your business and this review. We're happy to hear Chandra and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

September 11, 2021

They get you in/out at a reasonable time all while providing the best customer service experience. I trust the service and know my vehicle is in good hands when I drop it off every time for service. More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 11, 2021 -

Nissan of Richmond responded

Andrew, Thank you for your very kind review. Derek and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 11, 2021

Excellent service, courteous staff, kept me informed as work progressed. Told me approximate cost before performing. service. Comfortable waiting area. Nice to offer refreshments. Clean facilities. More

by PMWALTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 12, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Sep 14, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2021

Pretty quick and efficient! I was told it might take two or more hours, but it took only an hour, which was super convenient! It went well More

by love.brandon30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 11, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phillip met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

September 11, 2021

I bought my vehicle for service and the staff was very friendly and professional. The work was done in a timely manner. My car was wash also. More

by chendricks194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Sep 14, 2021 -

Nissan of Richmond responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2021

I love Nissan of Richmonds customer service as this is my second purchase from them. Thanks to Mike & Jonathan I got a brand new 2021 Nissan Kicks More

by EB301
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Sep 12, 2021 -

Nissan of Richmond responded

It's fantastic to hear that Michael and Jonathan provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Congratulations on your new 2021 Nissan Kicks! Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 10, 2021

People are always nice to me when I come to visit. They try their best to shorting my wait time. It’s always clean when I visit. More

by MARISSADEJAU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman, Joe Fakhori
Report | Print
Sep 10, 2021 -

Nissan of Richmond responded

Thank you, Marissa, for your feedback on your recent visit to Nissan of Richmond. We're glad to hear that you had such a positive experience, and we look forward to seeing you again! Paula Quick Owner Loyalty Manager

September 10, 2021

Phil in service is awesome, he always helps me and makes sure someone is there when i pick up if it's late. Always A1 service More

by mterry1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 10, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Phil. We work hard to make sure our guests have an exceptional experience and are glad Phil meets your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

1
...
393
394
395
...
725