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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 06, 2021

Sales staff very attentive while making A purchase now that I have purchased the car and I have a concern I can’t get anyone to call me back after 3 calls! More

by elijah09222000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles bull
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Sep 07, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would, please contact me as I would like to discuss your experience with you in further detail including same, date of visit and the specific issue of concern. I am here to help. Sincerely. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

September 05, 2021

Great experience and I am glad I came in! I received a great deal today I will recommend others come here! Thank you so much More

by thomasfaragher56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Sep 05, 2021 -

Nissan of Richmond responded

We are very happy to hear we provided you with such a positive sales experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 05, 2021

Excellent service center, the staff was very friendly and inviting. The waiting area was ok, the phone charger wasn't working. Otherwise I had a very good experience. More

by TYMES42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
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Sep 05, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 05, 2021

Seth was top notch on service and knowledgeable of cars. They had to order the part came extremely fast. Very impressed on how easy the appointment went. Highly recommend Seth in assisting others. I’m defin More

by rerun_us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 06, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Seth. We work hard to make sure our guests have an exceptional experience and are glad Seth met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

September 04, 2021

It's good place but sometimes I feel sad because the cars are expensive other Wise I enjoy I like The Place for my cars More

by FREDDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 05, 2021 -

Nissan of Richmond responded

We appreciate your business, Freddy, and our entire dealership team looks forward to serving you with all of your automotive needs. Paula Quick Owner Loyalty Manager

September 04, 2021

Wonderful experience! Arrived at my appointment time and was promptly greeted. Advisor recognized my needs and quoted a completion time, which was met as arranged. Very friendly and courteous, thanks for al More

by nvitali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
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Sep 04, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

September 04, 2021

I continue to have all my service work done here.Each time I go I am greeted pleasantly. they make sure everything that I need is done. They also update me with any additional work that needs to be done More

by lanetp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Sep 04, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

September 04, 2021

Great service looking forward to going back. Chandra noticed that I didn't have an oil change and made sure it was completed. Thank you More

by tamicabranch3243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 04, 2021 -

Nissan of Richmond responded

We are very happy to hear Chandra provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Sep 04, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit with Chandra. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

September 04, 2021

Phil did a great job assisting me as always. I only wish the sales people would stop calling as soon as you sit down in the lobby. More

by MOTHEROFAVIRGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Sep 04, 2021 -

Nissan of Richmond responded

We are very happy to hear Phil provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 04, 2021

Thanks for standing by your word Phil! I was told it would be about an 1 1/2 however it took longer so Phil provided my service at no charge. Excellent customer service! Will be back again. More

by JESSICABERRY01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 05, 2021 -

Nissan of Richmond responded

Thank you for taking the time, Jessica, to share your thoughts on working with our team. We're glad to hear Phil delivered such a great experience! Paula Quick Owner Loyalty Manager

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