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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

August 31, 2021

Derek and his associates went out of their way to accommodate me. Everyone was super efficient and attentive. I am very pleased and confident that I will return. More

by Peachtree23111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Sep 01, 2021 -

Nissan of Richmond responded

Thank you, for the kind words for Derek and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

August 31, 2021

Seth was amazing and extremely helpful. He was willing to go out of the way to get me taken care of. Definitely will continue coming to this location More

by ryank.garza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Sep 01, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Seth was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

August 31, 2021

The way Chandra treated the customer is outstanding.She clearly explained everything . The experience was lovely and I plan all my future customer service with this service center More

by Tvrchowdary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Sep 01, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chandra here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 31, 2021

I appreciated the timeliness were with my service was done, completed. I appreciate the professionalism of the gentleman who helped me at the counter. Thank you. More

by WICHITACLARKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
Sep 01, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 31, 2021

Great Dealer! Got me at a great payment a month! Highly recommend! Glad we could get a deal done for me and my child! Thank you! More

by austin10hall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Sep 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

August 31, 2021

I have been coming here since 2013 and the over service has gone down. Maybe because i don't have the newest of cars and bought mine from the previous onwers of the dealership. The service agents are nice More

by Sts666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 31, 2021

This is our 2nd purchase from nissan of Richmond. Mike found the perfect vehicle for our needs & budget. Thank you again for the outstanding service More

by CS805
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Sep 01, 2021 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that Mike was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

August 30, 2021

After a long selection process we purchased a new Nissan Rouge sport from Robert today. We would definitely do business with Nissan of Richmond again. Very good experience!! More

by cowboyecho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Aug 31, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Robert here at Nissan of Richmond. Congratulations on your new Nissan Rouge Sport! We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 30, 2021

Professional and knowledgeable describes my experience at Nissan of Richmond. Chandra was polite and helpful. My car inspection was completed in a timely manner at no cost. More

by CAROLYNREWANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 31, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

August 29, 2021

The mechanics do good work. Seem like the mechanics care about your car. The service department was nice and friendly. I will return again soon More

by TIFFANYFALLS26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 29, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Tiffany, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

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