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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

August 19, 2021

They were very knowledgeable and kind and easy to work with which is very difficult to find these days! They also serviced my car very quickly so I didn’t wait long at all More

by Nsgrubich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Aug 19, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 19, 2021

Chandra was amazing! She is very knowledgeable and friendly! I will return to Nissan of Richmond if I need any services or repairs in the future. More

by KEEYK4400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Aug 19, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 19, 2021

I like the help and patience and lending me their phone when my was on the brink of death. Very helpful in answering and giving water. More

by Jonathan Orr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Diaz
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Aug 19, 2021 -

Jonathan Orr responded

Very helpful very kind and funny. Have lots of water and quick to work.

Aug 20, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 19, 2021

They told us we need to replace parts that we didn’t have to. I took into a local shop and they told me even though there was a tear In the lower Control arms it did not need to be replaced and you guys fai More

by Fun244
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
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Sep 05, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you, and I will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 19, 2021

Kevin and staff at Poundcey tract are great. I will always go to Kevin and staff and stay away from the main location. He is great More

by Ccolo47284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 19, 2021 -

Nissan of Richmond responded

Thank you for the kind words for Kevin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

August 19, 2021

Service was great would keep using this dealership for my services the only dealership that would service my car for as long as I have a Nissan More

by billysmith.safeworks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Aug 19, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

August 19, 2021

Always like coming here, great customer service. I feel part of a family, looking out for your best interest. When I'm ready to buy another car it will 100% be from Nissan of Richmond More

by CHERMAINE338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick
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Aug 19, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out, Chermaine. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 19, 2021

The service personnel were very courteous. They were also very attentive. All the work that I went in for was completed in a timely manner. More

by gnormail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

August 19, 2021

Michael was very patient & informative with the purchase of our families brand new 2021 Nissan Rogue. More

by RM181
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Aug 19, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Michael was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

August 19, 2021

Very pleasant experience. Michael was very attentive and found the exact car I was looking for. I would definitely go back and recommend them to everyone. More

by GER74ALD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Aug 20, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Michael and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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