Back

Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,250 reviews

August 18, 2021

I arrived at 9:50 am and left at 1:30pm. I paid $278 for a simple battery replacement. My multipoint inspection said I needed multiple repairs immediately but it wasn’t told to me it was just on my receipt. More

by ejphelps1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Sep 04, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss this? Thank you for your time so we can get to the bottom of your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 18, 2021

very efficient and friendly at nismo. Nick explained things to me especially about the tire tread. He explained about the oil change . Also discussed pot hole damage with me. More

by claudiahelsley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick and kevin at nismo
Aug 18, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

August 18, 2021

Very friendly service department Derek was very helpful great customer service very nice waiting room with snacks and coffee also very clean service department really nice service More

by ronaldaustin29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Aug 18, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, Ronald, your feedback and rating mean a lot to us. We're glad Derek and the team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

August 18, 2021

My oil change was completed as expected. The agents I worked with were friendly and helpful. However, they said that they would not charge me this time but the oil changes were no longer free. It is not More

by ejweston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 18, 2021 -

Nissan of Richmond responded

Thank you for your honest feedback. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

August 18, 2021

My last service in the report they recommended few suggestions but I didn't go for any. Surprisingly this time no recommendations came in the report. I don't know why More

by ramesh_jel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Aug 18, 2021 -

Nissan of Richmond responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 18, 2021

Seth is awesome as always!! He has been and will always be my go to for any service needs!!! Thanks for all you do Seth!!! More

by kerieley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
Aug 18, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Seth and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

August 18, 2021

It is very good with their service. And if buying a vehicle or going to lease they do everything to help you. I’ve leased 2 vehicles and bought one. Have been very pleased More

by JMARTIN63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Johnson, Seth Albright, Paula Quick
Aug 18, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 17, 2021

Robert was very nice and professional the sales manager was kinda of rude and did not allow Robert to do his job I felt like More

by Jenfenerty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Aug 17, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 17, 2021

Prompt service and friendly staff and did a good job of keeping me updated on the progress of what was being done on my visit More

by wlivesay0350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Aug 17, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 17, 2021

Robert was really friendly and super helpful! He answered all my questions quickly and accurately, and made sure I understood as we went through the buying process More

by Mcotton1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Aug 17, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

...
411
...