Nissan of Richmond

Dealer was very helpful, worked with me to make sure I was happy with the deal when I was feeling indecisive. Nothing in the process came as a surprise. was happy with the deal when I was feeling indecisive. Nothing in the process came as a surprise. More

When I bought my car new I received free oil changes for the life of my car. I scheduled my oil change and by my surprise when I got to my appointment, then I was told this dealership is no longer honoring the life of my car. I scheduled my oil change and by my surprise when I got to my appointment, then I was told this dealership is no longer honoring the free oil changes for life. Which I’m sure was an addition tack onto my contract. I will be checking my contract and will no longer travel the 45 mins it takes for me to get to this dealership. The service was good, but I’m very disappointed. More

Disappointed in service, problem not fixed, follow up not provided as requested via my follow up. Manufacturer releasing vehicle with know CVT problem is concerning. provided as requested via my follow up. Manufacturer releasing vehicle with know CVT problem is concerning. More

I made an appointment to see a used vehicle and came into the dealership to drive it & met with Mike & Yousuf in sales. They were very kind and got me in and out fast. I am very happy with my 2019 Nissan Sen the dealership to drive it & met with Mike & Yousuf in sales. They were very kind and got me in and out fast. I am very happy with my 2019 Nissan Sentra! More

The best customer service! Always friendly, my cars are always done in timely manner. Chandra is so caring and she always puts her customers first. always done in timely manner. Chandra is so caring and she always puts her customers first. More

No one called me to let me know my vehicle was ready. I needed my car and they kept it for 2 days. He assumed that since I worked up the street I was able to just leave whenever I wanted and picked up my c needed my car and they kept it for 2 days. He assumed that since I worked up the street I was able to just leave whenever I wanted and picked up my car. Which wasn’t the case because I tried to get my car “after work” like he told me. Therefore, not letting me know when the department closes, making me miss my opportunity to collect my car. I was forced to spend a lot of money for ubers and Lyfts because I had no car. Then didn’t get my car the next day like he said he would. I’m upset. I’m glad my warranty is up and I can go else where. I’m done with Nissan of Richmond. More

They were really friendly. We’re prompt with my car. And the price was good as well for the work. They also washed my car for me which was amazing. the price was good as well for the work. They also washed my car for me which was amazing. More

Horrible customer service starting from management down to the advisors. Horrible communication and just don’t feel like they are trustworthy. Would not go back to the advisors. Horrible communication and just don’t feel like they are trustworthy. Would not go back More

Thank you Manal for your attention You made the process Thank you Manal for your attention You made the process very easy when buying a car for my son thank you and recommend this dealer to my friends an Thank you Manal for your attention You made the process very easy when buying a car for my son thank you and recommend this dealer to my friends and family More

The recall service plus safety inspection were done as promised and on time. I was advised of other items possibly needing service but there was no pressure. I was impressed. promised and on time. I was advised of other items possibly needing service but there was no pressure. I was impressed. More