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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 23, 2021

I was very pleased with the results 😊 and service received conserving the work load d the day of service. They were able to respond with such efficiency More

by dolphinarnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin preston
Jul 24, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 23, 2021

Believe that if check engine light is on, there should be a courtesy check not a diagnostic charge to see what the problem is. Sale clerk need to check prices before quoting to customer. Price for the part More

by akafi5ve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jul 25, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2021

Over 2 hours to change oil and rotate tires. One of my tire’s Nissan signature was taken off and not put back on. I called the dealership and I was told they would call me back after they checked. I hav More

by gwerts2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Aug 09, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 23, 2021

The employees here make you feel welcomed and will try their best to make sure you leave here happy. For first time car owners I would recommend coming here! More

by Layla.korman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ander Maquivar
Jul 24, 2021 -

Nissan of Richmond responded

Layla, thank you so much for choosing Nissan of Richmond! Congrats on your new purchase, and let us know if we can be of any more assistance! Paula Quick Owner Loyalty Manager

July 22, 2021

Ander was very helpful and fast efficient helping me purchase my Nissan Sentra Today! He explained everything in detail and I’m very happy with my purchase. I definitely will refer people to come Nissan More

by rdgtakeover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance Manager , Ander Maquivar
Jul 22, 2021 -

Nissan of Richmond responded

Congratulations on your Nissan Sentra! Thank you for sharing your thoughts about your great experience with Ander here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 22, 2021

The person I worked with was awesome! Great job! He was very personable! He kept me in the loop and took great care of my car More

by SherryG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jul 23, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

July 22, 2021

Service was good,forgot to car the truck, I was sold and was told that something was one the truck and wast was a little upset More

by Ewood9805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 23, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 22, 2021

Excellent customer service, went out her way to make sure I was taken care of. Very pleasant and knowledgeable. Mindful and understanding of my time. More

by emw421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 23, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 22, 2021

Excellent customer service as always. I especially appreciate the ability of no appointment necessary for oil changes. Quality of service matters to me. Thank you More

by TRBARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 22, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review of our service team! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

July 22, 2021

Great service! She was very informal and welcoming and made me feel comfortable and service was well done and time efficient. She’s great a multitasking! More

by LASTROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 22, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Chandra and the team, Please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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