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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 21, 2021

Excellent Customer Service and I love the way the Team remembers me and the way that Chandra takes care of me VIP style. I watched her with other customers and she treats everyone like a VIP. My car was More

by hopeparker1113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for taking the time to leave us this fantastic, five-star review. We're thrilled to hear that Chandra provided you with great customer service. Paula Quick Owner Loyalty Manager

July 21, 2021

She was professionl on point, fast, service, and answer all my question. She was great.and I really appreciate her beig there at Nissan Dealer. More

by Moe Hashim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra, Wright, Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, Moe. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 21, 2021

Great place to go. Friendly staff and did a great job on my car. I would go back if needed my car worked on again More

by bpbpap03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

July 21, 2021

Chandra was amazing last time I went. I dropped my car off no problem and she was very friendly. This time, I was treated poorly and told I should have made an appointment, even though I have called befo More

by TAYLORB827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Aug 07, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you for your time, Taylor. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 21, 2021

Had a great experience. The sales team , mikey and bull went above and beyond . Will definitely recommend this dealership. We love our car.. thanks as again.. More

by ALSHIFFLETT68
Price
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antouan Mahrous, Joe Fakhori, Charles Spicer, Manal Abdullah, Robert Sheffield, Nadinga Radellant, Ahkeem Hayes, Bryan Diaz
Jul 21, 2021 -

Nissan of Richmond responded

Hello, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!

July 21, 2021

The experience from start to finish was phenomenal! Tony instantly greeted me with open arms , listened to what I wanted , and gave me the best deal. 10/10 recommend & will continue to do business with Niss More

by Jordynellis0417
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Jul 22, 2021 -

Nissan of Richmond responded

Jordy, Thank you so much for your wonderful review! We are thrilled that Tony had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 20, 2021

The service was quick and the advisors were friendly. I will definitely bring my car back for the next service. Even got free car wash. More

by robinholland1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you, Robin, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

Hello, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

July 20, 2021

Disappointed that my lifetime free oil changes expired in June. How can I trust anything else that you say? Bought multiple vehicles from you, won’t buy anymore. You don’t stand behind your word. More

by WHOLE047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Aug 06, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 20, 2021

Chandra was friendly and offered specials on services that were applicable to my vehicle. She even applied a coupon to the service I needed that was available. Overall outstanding service. More

by rychgyrl_4_life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

July 20, 2021

Bryan, Shawn and Bull did a great job. I appreciate their help. I’m grateful for the car they sold me. Thank you, Nissan richmond More

by Thompsontj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Diaz
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Bryan and all of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

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