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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 20, 2021

Chandra in Service provided excellent customer care! She went above and beyond to help me and make sure the process was quick and that I was back on the road in a timely manner! More

by s2cnappl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Chandra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 20, 2021

Chandra in Service provided excellent customer care! She Chandra in Service provided excellent customer care! She went above and beyond to help me and make sure the process was quick and that I was back on More

by TKEEL06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Chandra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

July 20, 2021

Customer service was very good. The service associate was professional and knowledgeable of Rocking Nissan. All my questions were answered without hesitation and the work on my car was done in a timely More

by Vernat804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

July 20, 2021

Stay away from the sales department, lie and will even get aggressive if you walk out. Make sure service actually does what they promise there doing More

by Don’tbuy@richmondnissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Joe Fakhori, Robert Sheffield
Aug 06, 2021 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Aug 07, 2021 -

Don’tbuy@richmondnissan responded

I’ve tried calling about 10 times to speak wit you or a manager and all I get is a vm or hung up on. You guys should be calling me and trying to rectify the situation considering I was going to buy a brand new car until I was lied to and then the sales person gets in my face calls me derogatory names and threatens my life. Joe had to step in between the sales person and me while the sales person was threatening me then I asked Joe to write his name and the name of the sales manager on a paper and he gives me all fake names and the only way I found out they were fake was through this review where it shows a picture with their true name.

July 19, 2021

Gotten my first car there traded that one in gotten another one.Their building is clean and they have respectful workers helping us what we need . More

by KHIASOFLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Jul 19, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 19, 2021

This dealership and sales staff provided very great service. Every person was very friendly and were very accomdating to our needs. Overall a great experience More

by 3Kings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

July 19, 2021

Took my car for an oil change. The service staff were professional and courteous. Like that they always ask if I would like a car watch. Great customer and service. More

by Bmickens04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Jul 20, 2021 -

Nissan of Richmond responded

It's great to hear that our service team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 19, 2021

Bryan was good all around and helped us look at the car we purchased. We got a 2021 Murano and are happy with our purchase. More

by Sher Pradhan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Diaz
Jul 20, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Bryan! Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We hope you enjoy your new Murano! Paula Quick Owner Loyalty Manager

July 19, 2021

Excellent service and squeezed me in for an appointment. Gave me a coupon and discount. Very friendly and everyone was nice inside the dealership to.. More

by Collette09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 20, 2021 -

Nissan of Richmond responded

Collette, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

We appreciate your positive feedback about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

Jul 21, 2021 -

Collette09 responded

Thanks !

July 19, 2021

Phill is outstanding customer service personnel. He on his A game when it comes to service. Only reason I come to Nissan of Richmond to get my truck service More

by GELIJAH1209114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 20, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Phillip and the team, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

Gelijah, we're happy you found Phill to be so supportive during your experience here at Nissan Of Richmond. We hope to see you soon!

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