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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 17, 2021

The customer service was excellent. The wait was not long as all. All the staff was polite and friendly. The building was very cleaned. The coffee was delicious. More

by SHIRLEY.DAVIS804
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahkeem Hayes
Jul 18, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 17, 2021

The service was great. The only problem I had was the fact that I had made an appointment online and when I get there the day of my appointment I wasn't in the system. So they need to get that issue str More

by briansgrl29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul , Charles Spicer
Jul 18, 2021 -

Nissan of Richmond responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Richmond. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

July 17, 2021

Takes too long. Service people Seth are great. Music is too loud. Seating is comfortable. Work done seems very fine. It’s great that the car is washed. More

by MJWILLIAMSRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Aug 03, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in good customer service and are happy Seth was such a big help. We're taking your other comments under advisement. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

July 17, 2021

Michael was fantastic. Professional, and knowledgeable. Demonstrated all the features of the vehicle thoroughly and professionally. Was able to answer any questions I had and made sure I was happy with the More

by bthump129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Jul 18, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to Michael here at Nissan Of Richmond! If you have any further questions, please don't hesitate to reach out! Have a great day!

July 17, 2021

The team was able to get me a deal on my new 2021 nissan kicks. I appreciate their patience and their willingness to help me. Mike & Yousef were great. More

by NR3705
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Mike and Yousef were able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle and if there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2021

They are awesome. Chandra is fantastic and super helpful. They are awesome. Chandra is fantastic and super helpful. They are awesome. Chandra is fantastic and super helpful. They are awesome. Chandra is fant More

by SORYMONTOYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 16, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Chandra to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

July 16, 2021

Don was amazing. I dropped my car off for a next day appointment and he had my issue taken care of the same day. Very happy. More

by Adrian F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Jul 16, 2021 -

Nissan of Richmond responded

Thank you, Adrian, for the kind words for Don and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

July 16, 2021

Service center staff are amazing. Always friendly, great follow up, kind and caring. Chandra is the best. Fran on the dealer side is also warm and friendly and easy to connect with. More

by claoyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Chandra was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 16, 2021

Disappointed that oil changes are no longer free. Also, I had a state inspection done and I could find my registration. I have not heard about what might have happened to it. More

by CDMGMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie, I think
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for your review. We strive to make sure that all of our customers leave happy. Please give us a call regarding your registration. We appreciate you choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2021

I really enjoy coming to this dealership the staff are very professional and very courteous.. They make you feel like you are the only person in the dealership. More

by MARIEG557.MG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 17, 2021 -

Nissan of Richmond responded

Marie, thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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