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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 16, 2021

The service was great. They had me in and out in a very timely manner. Service tech was polite and friendly. Gave me very good tips on the care of my vehicle More

by EHOPE02.EH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2021

I will never buy another auto from this dealership nor will I have any service work done at this dealership. I will also spread the word about my treatment while dealing with this dealership! More

by Andy63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Derek Slaga
Report | Print
Aug 02, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind giving me a call so I can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Aug 02, 2021 -

Andy63 responded

I've already given my reasons to the dealership as well as talked to a Carlissa, on July 19th, 2021. Phone # 1-615-725-7000, from the Nissan Executive Team, case # 44253288 and she told me she would relay my horrible experiences at Nissan of Richmond, Va.

July 16, 2021

I’ve never had any problems with Nissian in all the 5 years since purchasing my Truck, in fact I recommended it to all my family and friends services is great no long waiting staff is very friendly. More

by billups_0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your loyalty! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 16, 2021

i bought the shutter from your parts store to do work i bought the shutter from your parts store to do work myself, but was told i still need to pay 155 for recalibration of shutter after i install. not More

by moore5va
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
may be paula
Report | Print
Aug 04, 2021 -

Nissan of Richmond responded

Sorry, there has been some confusion about your shutter, We strive to give the best customer service. Please give me a call so we can get to the bottom of the information that you were provided. Thanks, Paula Quick Owner Loyalty Manager 804-346-4200

July 16, 2021

Great service and awesome service team. Very friendly and ready to assist. They call after service to make sure all went well with your service More

by Rivers824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear our service department delivered such a great experience! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 16, 2021

Everyone was nice and they were on-time. The receptionist was really nice and answered all my questions patiently, even when I called him twice. Thanks More

by R_SADEGHEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please don't hesitate to reach out to us if there's anything more we can do!

July 16, 2021

I have dealt with your dealership for the last 10 + years and I always had an outstanding service this is my third Rogue so therefore I would recommend this dealership to anyone More

by Mmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 16, 2021

Tony was great! Very informative and great customer service. It was a smooth process since I was paying off my car. Love the car and love Nissan. More

by Ayannaowens96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jul 16, 2021 -

Nissan of Richmond responded

Thank you, Ayanna, for sharing your experience with us! We're happy to hear it went well working with Tony and hope you enjoy your new vehicle. We truly appreciate your feedback! Paula Quick Owner Loyalty Manager

Jul 16, 2021 -

Nissan of Richmond responded

Hi, we're happy you found Tony to be so supportive during your experience here at Nissan Of Richmond. Please don't hesitate to reach out if there's anything additional we can do for you.

July 15, 2021

The guy was very helpful, and had a great vibe to him.got to pick up my car on same day within the time frame he said it would be ready. More

by lance23116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Phillip Weinman
Report | Print
Jul 15, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 15, 2021

I called to make an appointment as I have done for the last 6 years and was told they don't take appointments for oil changes anymore for Monday through Friday. He said just come up and wait in line. I di More

by Bettyarnold106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson
Report | Print
Jul 29, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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