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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 14, 2021

Phil is top notch and really takes care of his customers. He is fixer of all problems. I had a not so great experience tryi g to get my car serviced a couple of weeks ago, but once phil called, things turn More

by Claire
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 14, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Claire! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Phil to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. We're always happy to help. Paula Quick Owner Loyalty Manager

July 14, 2021

I I'm very disappointed that they took away my free oil change but understand due to the pandemic but to me that hurts the person when you bought the car you were told free oil changes and inspections as l More

by debbieagee2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 14, 2021 -

Nissan of Richmond responded

Thank you for your feedback for our service department, Debbie! While we understand your disappointment, we truly appreciate your understanding and your business. Please don't hesitate to let us know if we can be of further assistance, we look forward to serving you again. Paula Quick Owner Loyalty Manager

July 14, 2021

Quick and no hassle. Called and let me know my vehicle was ready and I was in and out. They always do a good job More

by Amy.scheffer11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 14, 2021 -

Nissan of Richmond responded

Thank you for your business and this review, Amy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

July 14, 2021

Manal was very nice and tried her best to make sure I was happy. No one willingly wants to spend money but, she made it as pleasant as buying a vehicle can be. More

by lesholls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manal Abdullah
Report | Print
Jul 14, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Manal and the team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 13, 2021

The service department provided excellent customer service. They changed my oil and oil filter, check my tires for the recall, and also rotated my tires in a timely and orderly manner. More

by JOHN.GOMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 13, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

July 13, 2021

I called ahead of time to see if I could overnight test drive a vehicle, I walk in and the man is ordering Taco Bell & asks me to wait. after he placed his Taco Bell order, he asked how he could help me. I More

by jessicadaneker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not say.
Report | Print
Jul 29, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience, Jessica, and we would like to learn more so we can address any issues with our team here. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let me know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 13, 2021

Great service, my experience there was great. Will recommend to others, they took care of what I needed to be done to it . Great... Thanks More

by msldlove1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 13, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 13, 2021

Poor customer service. Lazy workers and liars. Will never recommend anyone to Nissan of Richmond anymore Sony I dealt with them. Won't do it More

by shaquasia0700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown. Manager
Report | Print
Jul 29, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 13, 2021

I love the new space, easy to get to and Don always takes the best care of me and my Z!!!! Im so glad he has this new shop!!! More

by lbloxsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright
Report | Print
Jul 13, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Don and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 13, 2021

They kept me up to date on how long I had to wait for my car to be done with servicing, overall great service will return again More

by Alicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Jul 13, 2021 -

Nissan of Richmond responded

Thank you, Alicia, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Jul 14, 2021 -

Nissan of Richmond responded

Hi Alicia, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

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