Nissan of Richmond

Used the express service, to have new tires put on, got great service. The service man said 3hrs, it was less, including a car wash great service. The service man said 3hrs, it was less, including a car wash More

Great experience with Nissan of Richmond. I did not know I could get a free tire rotation with an oil change, I’m so happy! I could get a free tire rotation with an oil change, I’m so happy! More

Derek in the Service Department quickly and pleasantly took the car and inforned me when it was ready. He is always helpful and personable, easy to work with. took the car and inforned me when it was ready. He is always helpful and personable, easy to work with. More

The staff was very friendly especially the guy in the service part named Phil. He was honest about the wait time to get my car serviced and assured that it would take no time. service part named Phil. He was honest about the wait time to get my car serviced and assured that it would take no time. More

Nissan of Richmond was very attentive to my needs. I walked in an immediately I was greeted. Keep up the awesome works guys. Thank you. walked in an immediately I was greeted. Keep up the awesome works guys. Thank you. More

Sales call to buy my car without knowing what the status of my service was and telling me to call as soon as possible. Did not meet forecasted completion time. Did not apply point. It was put on the initial of my service was and telling me to call as soon as possible. Did not meet forecasted completion time. Did not apply point. It was put on the initial request, but not followed through with. We had to ask. More

I came into the dealership to get an oil change for my 2020 Nissan Rogue and Alex Slaga assisted me. He is the BEST. He gave me excellent customer service. The service performed was quick. I love coming t 2020 Nissan Rogue and Alex Slaga assisted me. He is the BEST. He gave me excellent customer service. The service performed was quick. I love coming to Nissan of Richmond for all my vehicle services. More

Good proximity to my home. Reasonable price. They seem to be honest so far. I used to go to the Midas next to the dealer for oil changes, repairs, and state inspections, but I realized that the Midas cannot be honest so far. I used to go to the Midas next to the dealer for oil changes, repairs, and state inspections, but I realized that the Midas cannot be trusted. I have been comparing prices between the Midas and this dealer, and the prices are competitive. More

Kevin Preston and the Nismo RVA team are responsive, Kevin Preston and the Nismo RVA team are responsive, thorough, and take ownership of your issues. I value their diagnoses and recommendations. I’ve b Kevin Preston and the Nismo RVA team are responsive, thorough, and take ownership of your issues. I value their diagnoses and recommendations. I’ve been trusting them with my 93 Nissan 300ZX Z32 for over three years. More

I scheduled an appt at this Nissan on Tuesday 7/6/21 at 5:30pm with a very pleasant representative I had been communicating with me via text named Mr. Lawson getting a few preliminary details out of the wa 5:30pm with a very pleasant representative I had been communicating with me via text named Mr. Lawson getting a few preliminary details out of the way. Once I got to the dealership Mr. Lawson paired me with two salesmen Daniel Reading and another young man who appeared to be a trainee. Daniel was rude and treated me like a bum begging for a free car. The way he looked at me was with pure disdain and like I was wasting his time. He ridiculed my current 1997 Ford Explorer surprised it made it up to the dealership in his words and while chuckling offered me $100 stating he can't do anything with it. In calculating my income he got visibly disgusted when I mentioned in addition to wages I receive child support payments. He told the trainee even though "they get us for child support" don't include those payments in her income. I already mentioned my credit score, that it wasn't great, however I'd be putting down a VERY "large" downpayment. He asked more than once was I good for the downpayment as if I was lying about having it. His demeanor really got worse after he had my credit run stating there's nothing they can do for me and proceeded to tell the trainee to shred up all my paperwork right in front of me. He told me no one was going to finance me and ended stoically there. No thanking me for my time, no have a good evening just all my paperwork being shredded in front of me. It was an extremely misogynistic embarrassing experience and a colossal waste of my time. More