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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

July 05, 2021

Michael and Nadi were amazing, first time car-buyer. Experience was seamless and fast! More

by kb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadinga, Michael Matthews
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 05, 2021

Sales and financing departments were top notch. Never felt rushed. All questions were answered. Given a fair trade value on the BMW. Looking forward to a positive future service relationship. More

by alescrumpy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

July 04, 2021

Every time I get my car serviced here, every one is so nice an helpful. I would recommend anyone to get their car serviced here. More

by WILEY_RAYMOND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 04, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

July 04, 2021

Very great car appointment as always. I get all of my car servicing done here. Very helpful with great attitudes and always a fast yet efficient service. More

by ADRIANTAYLOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright, Derek Slaga
Report | Print
Jul 04, 2021 -

Nissan of Richmond responded

It's great to hear, Adrian, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

It's great to hear, Adrian, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 04, 2021

Wasn’t informed of the change in free oil changes prior to scheduling appt. Dropped off car at 8am for inspection and oil and not ready until after 5. Very disappointed. More

by KIMBERLYENGLEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Jul 19, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, Kimberly, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send me a message with your contact information so that I can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 04, 2021

My daughter and I received excellent service. Daniel Reading was personable, knowledgeable, and trustworthy, which made the entire experience a pleasurable one. I am happy with the vehicle we purchased. More

by LISA G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Reading
Report | Print
Jul 05, 2021 -

Nissan of Richmond responded

Thank you for your business and this five-star review, Lisa. We're happy to hear that Daniel was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase, Lisa! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

Thank you for your business and this five-star review, Lisa. We're happy to hear that Daniel was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase, Lisa! Paula Quick Owner Loyalty Manager

July 04, 2021

My car was towed to Nissan on May 27, 2021 in need of a new fan that was on back order. Phil, in particular, was fantastic to work with. Spoke to him on a biweekly basis about the status of my car part. Th More

by lizboyd08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
Report | Print
Jul 04, 2021 -

Nissan of Richmond responded

Thank you, Liz, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

Thank you, Liz, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 03, 2021

Wry unprofessional. Brought vehicle in for oil change. Wry unprofessional. Brought vehicle in for oil change. I didn’t realize car needed inspection. They should’ve noticed that when checking my car for More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Chandra Wright, Derek Slaga
Report | Print
Jul 19, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 03, 2021

Phil has always been extremely helpful to me. Would recommend Richmond Nissan to my friends More

by Beth.proffitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 03, 2021 -

Nissan of Richmond responded

Beth, it's great to hear that Phillip and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

Beth, it's great to hear that Phillip and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 03, 2021

Phil our technician supervisor did a very awesome job on keeping us updated and fighting with the crooked silver rock insurance. You guys did an awesome job getting our 2017 rogue back up and running. More

by Luisito9248
Recommend Dealer
Yes
Employees Worked With
Whoever else worked on our vehicle , Phillip Weinman
Report | Print
Jul 03, 2021 -

Nissan of Richmond responded

We are very happy to hear that Phillip provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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