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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

July 01, 2021

Was greeted promptly and received my car back in a timely manner. Service attendant was extremely cordial and helpful. More

by anna.olih91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Anna, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 01, 2021

The Service Technicians I dealt with are knowledgeable and professional. They provided good information about my vehicle and gave me a heads up on the work that has to be done during the next service. More

by CAROLYNREWANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Brown, Derek Slaga
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Thank you, Carolyn, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 01, 2021

He help me to connect my phone to my car More

by DORISJOHNSON25334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Doris, thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 01, 2021

6 days to fix a warranty item, no communication, item never fixed More

by chris.s.dickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula - 1 , Phillip Weinman, Derek Slaga
Report | Print
Jul 01, 2021 -

chris.s.dickey responded

With a little communication this could have been solved. After 6 days I just took the car back.

July 01, 2021

I’ve had a Nissan for the last 7 years and I’ve never paid for an oil change…. As a long time customer i feel like i was lied to about the lifetime benefits of getting my oil change… also I arrive there More

by Sabrinasutton52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

Thank you for your feedback, Sabrina. Providing a positive experience is our top priority, so we're disappointed to hear that your recent visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 01, 2021

Caring and put the customer first. Listen to the customer's need. More

by ROBERT.L.CLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 02, 2021 -

Nissan of Richmond responded

Thank you, Roberet! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 03, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2021

Mike & Shawn were very professional and friendly. They helped us get our brand new 2021 Rogue. More

by WB061
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Mike and Sean. We appreciate your review! Paula Quick Owner Loyalty Manager

July 01, 2021

Mike & Milton were very friendly and helpful with the purchase on my new 2020 Hyundai Elantra. Thanks guys! More

by SG590
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

It's fantastic to hear that Mike and Milton provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 30, 2021

Great service The whole team is always helpful when it comes to servicing my car thanks will be back!! Also I used the sunburn program great way to keep up with things !! More

by Alexisparrish28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright, Phillip Weinman
Report | Print
Jun 30, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Alexis! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

June 30, 2021

Good and friendly reception. Transparent. Suggested multiple options on what is needed to make car running longer. More

by CHANDANA PUKKELLA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 30, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Chandana. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

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