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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 30, 2021

Nissan of Richmond is a wonderful dealership. I have purchased two cars through them..I have always experienced wonderful customer service..and the service department is great. They get me in and keep m More

by NADIA.BLACKWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Jun 30, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your excellent experience with Nissan of Richmond. We appreciate your business and hope to see you again soon, Nadia. Paula Quick Owner Loyalty Manager

June 30, 2021

I came in for an oil change and tire rotation. I arrived early to beat the crowd and had a pleasant wait while the technician completed my service.. More

by HAMMES_VA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 01, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 30, 2021

Great prompt reasonable priced service. Will be back for the next major service More

by jhunnicutt422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 01, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 30, 2021

Always accommodating and extra friendly. Chandra is always my go to person!! She’s always goes above and beyond!! More

by lak.chandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 01, 2021 -

Nissan of Richmond responded

It's great to hear that Chandra and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 30, 2021

All good, thanks very mucho, I go back again thanks More

by Jonathan Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Derek Slaga, Paula Quick , Jonathan Ramirez, Joshua Brown
Jul 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We look forward to working with you again. Paula Quick Owner Loyalty Manager

June 30, 2021

A service man called be an we ended in a shout match. He was so unreasonable. He would not listen to me. This is an issue and bad customer service. I wish you would stop contacting me because I have nothi More

by linda.herman52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Brown
Jul 17, 2021 -

Nissan of Richmond responded

Hello Linda. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 30, 2021

Thanks for your service and thanks for the new ride and I m glad I could make the deal. Thanks nissan of richmond for your service More

by parsonsdavid15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton james, Antouan Mahrous
Jun 30, 2021 -

Nissan of Richmond responded

David, Thank you for taking the time to share your thoughts on working with Milton, Tony and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

June 29, 2021

Charging for oil changes is ridiculous. I bought my Nissan in 2016 and part of my contract was free oil changes and inspections. You are not honoring this commitment!! That is not good business. Furthe More

by hopeislove68
Price
Recommend Dealer
No
Employees Worked With
Don Johnson
Jul 16, 2021 -

Nissan of Richmond responded

Thank you for your review and for choosing Nissan of Richmond! I regret to learn that you were not entirely satisfied during your visit and invite you to reach out to us directly so that we can better understand your visit and address your concerns. We value your business. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 29, 2021

Grear experience from the drop off and with the pick up More

by johnsonyavonda
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jun 29, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Chandra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 29, 2021

Great service!!!! Definitely will come back again!!! The staff was very helpful. They make buy a car so much easy. Shout out to Manal Abdullah.... she's the best!!! More

by Rolmachine13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manal Abdullah
Jun 29, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Manal and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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