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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 29, 2021

The “greeter” at the front yells “HELLO” at you. The oil changes are no longer free although they have been since I purchased my car in 2015. The free oil changes were a selling point. An email nor mailing More

by Bg4469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

We’re sorry to hear that your overall experience didn't meet the high standards that guests expect from our dealership, We’ll use your comments as a coaching and teachable moment in our quest for continuous improvement. Paula Quick Owner Loyalty Manager 804-346-4200

June 29, 2021

Great car pleased with my purchase and warranty. Antouan was great answered all my questions and was a supper guy to buy a car from More

by Capt Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Capt.Bob, Thank you for sharing your experience with us! We're happy to hear it went well working with Antouan and hope you enjoy your new vehicle. We truly appreciate your feedback! Paula Quick Owner Loyalty Manager

June 28, 2021

Tony is the best.. I will absolutely recommend anyone to come to him for their next car! I'm so excited and love the service we got. More

by Keishat1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Thanks, Keisha, for sharing your thoughts about your experience with Tony here at Nissan of Richmond. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 28, 2021

Rob was great! Got me a good deal on the interest rate More

by Murph507
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
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Jun 28, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Rob had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 28, 2021

Service department has been very good but sales department is awful. More

by jec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Jun 28, 2021 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that Phillip met your expectations. It is disappointing to hear that your sales experience was not a positive one. We would like to hear more about your experience. Please feel free to reach out to us. Thank you again for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 28, 2021

Derk was awesome, he was so kind and kept me up to date on my vehicle at all times. More

by meagan_brown1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Meagan, Thank you! Derek and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 28, 2021

Good experience with Yousef and Money. They were very courteous, professional and knowledgeable. Always had great service too! More

by janet.slaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manal Abdullah
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Thank you, Janet, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Congratulations on your new vehicle! Paula Quick Owner Loyalty Manager

June 28, 2021

Everyone knew what they were doing and with courtesy. They were patient. More

by EDWARDINDELICATO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Each person said hello., Daniel Reading
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Thank you, Edward, for choosing Nissan of Richmond, your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 27, 2021

My most recent experience as one star because zero stars is not an option. The problem still exists. My car still leaks 6/27 More

by zbostonwoolfolk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Jul 14, 2021 -

Nissan of Richmond responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 27, 2021

Clean waiting area, kept us informed as work was in progress. Only complaint was music was a little loud in the waiting area and was definitely not what I would have chosen to listen to. More

by TINYR51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We will share your comments with the team. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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