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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 27, 2021

Outstanding service quick and affectionate help with the service and provided great feedback on what I needed at the time when I brought my car in. More

by derek.s.walker8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Derek, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 27, 2021

Like most places they are under staffed and trying to get their customers needs met and onto the next one. They were courteous and had my car back the next day. More

by JLEEUSMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 27, 2021

My first time dealing with Nissan and the service was GREAT 👍 More

by christiangirl278
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
didn't get his name but the guy that cleaned my car was Great , Chandra Wright
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Jun 28, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

June 27, 2021

Great experience with this location. Chandra took care of all my issues. She is truly an asset to this organization! More

by cmyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

We are very happy Chandra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 27, 2021

The service and Care taken by the staff here exceptional. Every time I come Chandra takes care of everything that I need even without notice. More

by MCTCHAPMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jun 28, 2021 -

MCTCHAPMAN responded

😁

June 27, 2021

Service advisor friendly enough and wait time reasonable, BUT..... unfair that my "oil changes for life" that I was promised (when I bought the car new from here) was reneged. More

by KMo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
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Jul 11, 2021 -

Nissan of Richmond responded

Thank you for doing business with Nissan of Richmond I regret to learn that you were not entirely satisfied during your visit. We invite you to reach out to us directly so that we can better understand your visit and address your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 26, 2021

They were very helpful. In a timely manner received good service. Staff was friendly. More

by brwnjl3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your great experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 26, 2021

Very, very poor customer service. Avoid Derek Salza and Phillip. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Phillip Weinman, Derek Slaga, Jonathan Ramirez
Report | Print
Jul 13, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 26, 2021

I was originally told it would take 2+ hours for my oil change due to them busting busy, on a Friday afternoon but I was out of there in under an hour! More

by SHANNONDUFFY31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Hi, Shannon! Thanks for sharing your thoughts about your experience with Nissan of Richmond. It's great to hear we could send you on your way in a timely manner. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 26, 2021

Chandra provides excellent customer service. She explained each service need and kept me up to date on the progress of the service I was receiving. More

by grizzle.corbin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond--your feedback and rating mean a lot to us. We're glad that Chandra was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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