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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

June 25, 2021

Friendly and helpful service. All staff seemed to be on board with getting everyone in and out More

by Arlena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else, Arlena. Paula Quick Owner Loyalty Manager

June 25, 2021

Quick check in. Good recommendations on other services car may need and didn’t pressure when some weren’t taken. More

by esmetcal
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for your business and this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 25, 2021

Robert Sheffield is professional, knowledgeable, patient and helpful. Shawn was also a great help. Robert went above and beyond. More

by Tdonita193
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn and Yousef., Robert Sheffield
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Congratulations on your new purchase. Thank you for taking the time to leave us this five-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that both Robert and Shawn met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 25, 2021

Quality service , prompt service , service with a smile , reliable service More

by BATESTHOMAS47
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Paula Quick
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 25, 2021

Great customer service. Derek was very friendly and answered all of my questions. More

by JOYZ2ANGELS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Derek. Please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 25, 2021

Sales manager gave very evasive and indirect answers. Provided very few substantiated details. Had they not had the car wanted I would have walked out. More

by RJKATZMAN
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Matthews
Report | Print
Jun 27, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Jul 13, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 24, 2021

Very pleased with the service department today that got my vehicle in fast did what was needed and even washed my car for me very pleased More

by doug92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you so much, Doug, for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

June 24, 2021

All the guys are great at Nissan of Richmond. I started taking my car there a couple of years ago and the service was so good that now I take all my cars there. Phil is great and so is Aaron, Derek and Ron More

by Rob Pardon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Rob, we are very happy to hear that Phil and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 24, 2021

Extremely professional and timely! Phil makes sure to provide me with the best customer service and communication in regards to my vehicle. More

by amandarae.ficor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Amanda Rae, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil and our team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 24, 2021

Very professional and great customer service service agents are very nice More

by SMARTGOOD52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

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