Nissan of Richmond

Really disappointed went in to purchase vehicle I was leasing and ran into variety of extra charges that are ridiculous for someone buying a currently leased vehicle. If I hear these nit picking thin leasing and ran into variety of extra charges that are ridiculous for someone buying a currently leased vehicle. If I hear these nit picking things are required extra charges to end lease and purchase vehicle seems to me unfair and not a benefit to selling cars. I would hesitate to use dealership again. Had same experience with another dealership! One check No Extras sounds like someone who is customer focused not out to charge EXTRA FEES More

My service was routine warranty maintenance and the work was completed in a timely manner. The service advisor was great to work with. No problems. was completed in a timely manner. The service advisor was great to work with. No problems. More

Stopped in and bought brakes for my wife's Maxima today and the parts counter person was very helpful and knowledgeable. I didn't catch his name but did go into the service drive with a question and one of and the parts counter person was very helpful and knowledgeable. I didn't catch his name but did go into the service drive with a question and one of your advisors, Seth, was extremely helpful as well answering several questions I had. Everyone was very helpful from beginning to end More

They tell lies... I purchased my car in 2016 and bought the an that pays for oil.changes, tire rotations, etc... I get to the dealership for my oil change and they claim they don't do that anymore, even th the an that pays for oil.changes, tire rotations, etc... I get to the dealership for my oil change and they claim they don't do that anymore, even though they acknowledge that I bought the car when they were doing it. Stay away from this dealership..save yourself a headache.... More

Fast, effective, professional! I was taken care of as soon as I pulled up to the automatic door for service. Super friendly and helpful, my car is is tip top condition! soon as I pulled up to the automatic door for service. Super friendly and helpful, my car is is tip top condition! More

I don’t like how my base model touch screen and display screen is so small which is a 2021 and the 2020 base model touch screen and display screen is bigger which is backwards as xxxx. What I’m paying for screen is so small which is a 2021 and the 2020 base model touch screen and display screen is bigger which is backwards as xxxx. What I’m paying for this base model is not worth the money at all I rather get a used 2020 base model then a brand new 2021 base model. More

They are pretty good in their service & customer relationship. Chandra knows how to delight her customers. She is exceptional. relationship. Chandra knows how to delight her customers. She is exceptional. More

Prompt welcome upon arriving for scheduled service and quickly addressed service needs respecting my time. Good service experience from beginning to end. quickly addressed service needs respecting my time. Good service experience from beginning to end. More

Great customer service and completed in a timely fashion . They completed an unknown recall on the vehicle which will save me time in the near future. Service was completed before my scheduled time. . They completed an unknown recall on the vehicle which will save me time in the near future. Service was completed before my scheduled time. More

Couldn’t fix problem, provided false hope and information on fix and then ultimately put the resolution in my hands if I choose. Took no responsibility for poor communication and information. Blamed it on em on fix and then ultimately put the resolution in my hands if I choose. Took no responsibility for poor communication and information. Blamed it on employee who no longer worked onsite. More