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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories ...
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

June 21, 2021

Great customer service and completed in a timely fashion . They completed an unknown recall on the vehicle which will save me time in the near future. Service was completed before my scheduled time. More

by johns1018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
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Jun 21, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Seth and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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June 21, 2021

Couldn’t fix problem, provided false hope and information on fix and then ultimately put the resolution in my hands if I choose. Took no responsibility for poor communication and information. Blamed it on em More

by fraebelbk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright
Report | Print
Jul 09, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you and I will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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June 21, 2021

Phil was the first service rep I had that was transparent and speedy. I will always ask for him! More

by savarese.elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Jun 21, 2021 -

Nissan of Richmond responded

Elizabeth, Thank you for your business and this review. We're happy to hear Phil and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 21, 2021

The service is always great. Derek is honest & friendly! The service is always great. Derek is honest & friendly! I am disappointed that there are no more free oil changes. The only issue I have is that More

by jmaquarles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. We will share your review with the sales department as well. Please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 20, 2021

Customer service was awesome! Even the young lady who helped me with rental!! And Josh was everything. Definitely made me feel at ease and supported! More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
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Jun 21, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Josh and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 20, 2021

Had a very wonderful experience. Shawn and Mike were very helpful. As was the finance dept. manager? I recommend this dealership again. Thanks to Seth also. More

by SECS1054
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Michael Matthews
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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June 20, 2021

I had an amazing experience with Mike & Milton. They got me in and out with a awesome deal on my 2020 Nissan Altima SR. They helped me out when a lot of places wouldn’t. Thanks More

by CW714
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. We hope you'll enjoy your new Nissan Altima! Paula Quick Owner Loyalty Manager

June 20, 2021

Seth got our inspection and required services done same day and informed me what will be needed next time we bring the van in for service. Awesome. More

by Allied craft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

We are very happy to hear that Seth and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 20, 2021

The service center completed the work required in a timely manner and we are completely satisfied. The service advisor, Phil, was helpful and responsive. The only negative was the dealer inspection whi More

by Steve Wicks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you for your honest feedback, Steve. Quality customer service is always our number one priority, and we're happy to hear that you had an overall positive experience. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

More
June 19, 2021

Phil was wonderful! Responsive to all my questions and kept me updated throughout the whole repair process. He made a stressful situation less stressful! Thank you More

by Sallym16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thank you, Sally, for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phil was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Sallym16, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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