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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

June 19, 2021

The service was swift, efficient, and friendly. I appreciated the team’s sincerity and good-naturedness. They also handled an altercation with another guest well. More

by NOAHCRAWFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Noah, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 19, 2021

Great service as usual. I’ve been purchasing my vehicles from Richmond Nissan for many years. So over the years I’ve had lots of service on my vehicles and it’s always been top-notch. More

by NLFELDMAN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 19, 2021

My cars still not working correctly, I'm 700 in debt, and I'm poorer than before. Thanks for overcharging me for my new shocks More

by CHADPARK09091983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Brown
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Nissan of Richmond, we take customer reviews very seriously. Please contact me at the number below to provide more insights on your visit. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 19, 2021

Great service! Josh, my service technician was friendly and courteous. He was a pleasure to work with. Nissan’s car wash sucks but everything else was satisfactory! More

by Ron B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thank you, Ron, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and regret, however, we missed the mark on the car wash. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Ron B., we are very happy to have provided you with such a positive experience! We hope to see you soon!

June 19, 2021

We came in just for service and got a phone call to buy back my vehicle. We got a great offer and ended up becoming owner of my brand new 2021 Nissan Altima thanks to Mike and shawn More

by SCS603
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that Mike and Shawn had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 18, 2021

So I purchased a 2018 Rouge from this dealer brand new with gap insurance. I traded it in an canceled the gap insurance. 3 months later I have yet to receive my refund check. I called an email Debbie More

by Loveningbgp$
Recommend Dealer
No
Employees Worked With
Debbie Gecan
Report | Print
Jul 05, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here but we'll use this feedback to improve our processes. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 18, 2021

Excellent service Don always takes good care of me and my Z!!!! Derek was great too. Will recommend to come for service to friends!! Thank you More

by lbloxsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Chandra Wright, Derek Slaga, Jonathan Ramirez
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Don here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Lbloxsom, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2021

The service was great and fairly fast. The deals i was offered were perfect. I can’t wait to go back in November for my next service More

by KeannahJ22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Keannahj22, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond!

June 18, 2021

I was very disappointed to come for my usual oil change and was told it's no longer free! That's a violation of contract! More

by Unhappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Brown
Report | Print
Jun 19, 2021 -

Unhappy responded

When I purchased my car from Nissan of Richmond, one of the benefits that sealed the deal for me was the fact that they promised me free oil changes and state inspections for as long as I own the car. I went there this week and was told that they are no longer honoring this part of the contract because they are losing money. They told me they would still honor free state inspections but not the oil changes. This is a violation of my contract and is against the law. They can't decide to honor part of the contract and not the other just because it doesn't benefit them. I am very disappointed and will not ever be returning there for anything. They have lost all of my business and I will never buy another vehicle from them. I've spread the word to all my family and friends.

June 18, 2021

Very professional salesman. He answered all questions honestly and with knowledge. THANKYOU Tony. I definitely would recommend buying a car from him/Nissan. Professionalism at its best!!!!! More

by Tiffanybaker310
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Congratulations on your new vehicle, Tiffany! We are so glad that we had the opportunity to work with you, and that Tony could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Tiffanybaker310, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!

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