Nissan of Richmond

Great customer service and support from Daniel and the young man in training under him. Both were informative and thorough. Bull is also a GREAT! young man in training under him. Both were informative and thorough. Bull is also a GREAT! More

My service advisor. Ms. Chandra, is the best. Cant Express my appreciation to her enough. And the. Rental department staff are awesome too. I am so appreciative when ms. Chandra works with my budget Express my appreciation to her enough. And the. Rental department staff are awesome too. I am so appreciative when ms. Chandra works with my budget and do all she can to get my vehicle serviced in a timely fashion and even keeps me abreast throughout the process. Thank you my Nissan of Richmond family. More

I went in for an oil change which is normally free for me. Filters being added were suggested which I agreed to and I ended up paying a lot more than I expected with the oil change also being charged. Wai me. Filters being added were suggested which I agreed to and I ended up paying a lot more than I expected with the oil change also being charged. Wait time was about 3 and a half hours and was told it would only be an hour and a half to two hours. I then was given my keys without being charged my fees. So I thought I didn’t owe anything at first. Two days later I’m being bothered basically harassed while at work almost in a threatening manner saying the bill HAD to be paid on the day I was being called. I was called again after I said I would be in later on in the day to pay my bill on the first call. Just a terrible experience overall. More

Phil is awsome he always nice and help us out with what we need if something wrong with car he check it for us he’s awsome we need if something wrong with car he check it for us he’s awsome More

The service was great and the lady in the back took really good care of the car like making sure that the first oil change and tire rotation was free even though they said they were not going to honor really good care of the car like making sure that the first oil change and tire rotation was free even though they said they were not going to honor it because change of ownership. Thanks More

Great communication and service. The only issue was the repair took longer than expected otherwise I would have given 5 stars. Phil and the service team did an outstanding job repair took longer than expected otherwise I would have given 5 stars. Phil and the service team did an outstanding job More

Chandra and the other staff are awesome. Very attentive and friendly. Very quick service as even without an appointment Will recommend Nissan if Richmond to all my friends and friendly. Very quick service as even without an appointment Will recommend Nissan if Richmond to all my friends More

I am truly upset that I had to leave with a 2021 with WARNING LIGHTS on the dash, told that parts were already ordered which ended up not and then I was offered to come in to be put into something diffe WARNING LIGHTS on the dash, told that parts were already ordered which ended up not and then I was offered to come in to be put into something different. I sat through the whole motions again and I turned down. then I take a whole day off to be told that parts were finally ordered and i will need to come back another day. The end of the day I end up with a broken windshield. Nothing but negativity since I got this car. I WILL NOT BE TRADING MY CAR IN AT N OF RVA WHEN I DECIDE TO UPGRADE! I AM NOT A HAPPY CUSTOMER More

Please bring back weekday oil change appointments because despite getting to the dealership at 7:20AM it took 3 hours as a walk-in. Thanks. despite getting to the dealership at 7:20AM it took 3 hours as a walk-in. Thanks. More

Service was exceptional. Derrick kept me informed every step of the way and was extremely informative. My vehicle was finished in 1 day. Definitely recommend step of the way and was extremely informative. My vehicle was finished in 1 day. Definitely recommend More