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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 14, 2021

Service was exceptional. Derrick kept me informed every step of the way and was extremely informative. My vehicle was finished in 1 day. Definitely recommend More

by KATRINA453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 14, 2021 -

Nissan of Richmond responded

Katrina, We are very happy to hear Derek provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 14, 2021

I came in just to test drive a new Altima at nissan and ended buying a brand new 2021 Nissan Altima thanks to Mike & shawn More

by CN559
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 14, 2021 -

Nissan of Richmond responded

Congratulations on your brand new Nissan Altima! Thank you for your business and this review. We're happy to hear that both Mike and Shawn were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 13, 2021

I got a very good deal on my brand new 2021 Nissan Altima SR and was well taken care of by Mike & Bull in sales!! More

by CB263
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 14, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new 2021 Nissan Altima SR! We will share your comments with Mike and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jun 14, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2021

Efficient and professional. I was treated very respectfully. I was escorted to the waiting area and introduced to all the amenities. Very pleasant experience all together. More

by janetstern09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 13, 2021 -

Nissan of Richmond responded

Thank you so much, Janet, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 13, 2021

Fast and great service. The only downside is each time I've taken my car there is always an additional repair/maintenance task to do upon pick up. You then get an email the next day for a discount on this More

by SHUTCHINSON126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 13, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Derek and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Jun 14, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We would like to have a better understanding about your experience. Please reach out to us at (804) 346-4200 at your earliest convenience and we will do our best to resolve this with you.

June 13, 2021

Had an appointment at 9 for a simple state inspection and brake flush, car was not done until after 4pm. Also notice that my last visit, they stated I needed a cabin and air filter, I completed this myself More

by TSW428
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim, Joshua Brown
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 13, 2021

The staff were very friendly and helpful and went above and beyond to help out. They answered all questions I had in a timely manner. More

by TehSMG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 13, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Jun 14, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

June 13, 2021

The service was great. I love the customer service. Everyone was very nice and informative with the services. The wait wasn’t very long and the waiting area is comfortable. More

by Kfuentes1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 13, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jun 14, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We look forward to your next visit! Take care!

June 12, 2021

Phil in service was excellent as well as the quality of work done on my vehicle as always & I was also pleased with the total price!! More

by ANN.POKORNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 12, 2021 -

Nissan of Richmond responded

Thank you for taking the time to leave us a five-star review, Ann. We are very happy that Phil provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 12, 2021

Did a great job, and was friendly the whole time. I felt like I was putting my car into the right hands and knew it would come out working great. More

by Cortney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 12, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you, Cortney. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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