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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 12, 2021

They are the worst place you can do business they joke and it’s bad business also manger also should be replaced he doesn’t have any experience to solve issues and understand how important customers he c More

by Said829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 12, 2021

Im very upset that the dealership decided to end the free oil changes without notification. I live 45 mins away and could have gone elsewhere. I will not be doing business with you again. I've bought 2 More

by devjohn822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Report | Print
Jun 27, 2021 -

Nissan of Richmond responded

Hello, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 12, 2021

Daniel Reading at Nissan of Richmond did a fantastic job, he listened to what kind of car I was looking for, and found a car that worked for me and was in my budget. More

by Maggieglass8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Reading
Report | Print
Jun 12, 2021 -

Nissan of Richmond responded

Congratulations on your new purchase, Maggie! Thank you for sharing your thoughts about your experience with Daniel here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 12, 2021

I came in for a used car & got a better deal on my brand new 2021 Nissan Sentra thanks to Mike & Milton for making it happen More

by KM141
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 13, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Mike and Milton were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 11, 2021

I love my Nissan Richmond friends! I would never go anywhere else, they are ALL so wonderful. Shoutout to Chandra & Seth! The best customer service in the game! More

by NICKLEAR1175
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright, Derek Slaga
Report | Print
Jun 11, 2021 -

Nissan of Richmond responded

Thank you, Nick, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chandra and Seth here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 11, 2021

Chandra always provides excellent service & assistance when I bring my car in. Very communicative and wants to be sure you are satisfied with the service you received. More

by CB7708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 11, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 11, 2021

It was very bad experience with sales department. Service also this time not satisfied as for the problem I visited not sure got resolved or not. More

by Richa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright, Daniel Reading
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 11, 2021

Once again, Excellent customer service by Nissan of RVA. Dropped off and picked up in a timely manner and vehicle was cleaned inside and out More

by JSFARMER70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 11, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 11, 2021

Great serviceFaster than normalTech was very courteous, Great service Faster than normal Tech was very courteous, knowledgeable, and made our experience one of the best we have had. Spoke also with a fin More

by ARTHUR12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Report | Print
Jun 11, 2021 -

Nissan of Richmond responded

Thank you, Arthur, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 11, 2021

Seth and the team always take great care of us. They are always looking for ways to get the job done and save us money. Thanks for a great job as always! More

by HBUSH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Report | Print
Jun 12, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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