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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 11, 2021

Update.They also knowingly sold me a car with a dent in Update. They also knowingly sold me a car with a dent in it and scratch. They even parked it in a way which I wouldn't see it when I test drove it. More

by BOOMCAINE91
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yousef, Charles Spicer
Jun 29, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 11, 2021

Derek, my service rep did a great job with ensuring my service was done correctly and within an acceptable turnaround timeframe. Thank you Derek, Vickie More

by VICKIEKLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jun 11, 2021 -

Nissan of Richmond responded

Thank you, Vickie, for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 11, 2021

The service was good. My representative explained everything that was needed during my visit for an oil change. I was surprise however that oil changes were no longer free. More

by VALERIEDELOACH05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jun 11, 2021 -

Nissan of Richmond responded

We appreciate your business, Valerie, and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 11, 2021

My family and I saw a used vehicle online & decided to come see and test drive it. We met with Mike and yousuf in sales & they gave us the best deal on our Buick! More

by DP149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Jun 12, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Mike and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 11, 2021

My visit at the dealership was excellent. I definitely will continue to have my car serviced there. Customer service was the best!I was very satisfied with everything More

by rollslaughter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jun 12, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

June 10, 2021

Very disappointed the current owners have apparently decided to renege on the free oil changes promised to recent car buyers. You made a bargain by offering the free service as an inducement to get peo More

by kramsey
Recommend Dealer
No
Employees Worked With
Owners
Jun 27, 2021 -

Nissan of Richmond responded

Thank you for reaching out to us with your Contact Info. A representative from our dealership will be in touch soon. Again, thank you for the feedback and we apologize for your experience. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 10, 2021

Great service in all aspects. Felt comfortable and was treated great there. My car was washed and handled the way I needed it to. Thanks again! More

by MCKENNEYANTHONY19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jun 10, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business, Anthony, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 10, 2021

Service dept was great. Professional, polite and Phil was tremendous. Certainly an asset for your organization. Work and diagnosis was accurate, leaving me pleased with all More

by JEFFHCC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jun 10, 2021 -

Nissan of Richmond responded

Thank you so much, Jeff, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Phil to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 10, 2021

I have been a long term customer of the dealership. The glue that keeps me coming here is the service department. Even though the dealership has changed ownership multiple times the service department has More

by David Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jun 10, 2021 -

Nissan of Richmond responded

Thank you, David, for the kind words for Aaron in our service department! We look forward to sharing your compliments with him and the rest of our team and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 10, 2021

I am moving to Texas and I wanted to make sure my car was in the best running condition. With that in mind, I had a laundry list of things I needed serviced. Nonetheless, Phil made it happen for less than I More

by AJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman
Jun 10, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Phil was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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