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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

June 07, 2021

I was totally pleased with Nissan as I have purchased 4 vehicles. My last purchase was swayed by the free oil changes, tire rotations, and yearly inspection. On my last appointment, I was told that there w More

by charitaburden
Recommend Dealer
No
Employees Worked With
Chandra Wright, Antonio Tirado
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 07, 2021

All around poor service start to finish, Finance included. Questions not answered truthfully and price not as advertised. Calls go unreturned. Will never recommend to anyone More

by JUDYTHARPE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Fakhori
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Hello Judy! Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We spoke today and I advised that one of our Finance Managers had tried to call you and will continue to reach out. Thank you for your patience and we look forward to addressing your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 07, 2021

Friendly very supportive understanding works well with you save you money when needed they get you in and out at a reasonable time frame I’ll recommend to anyone More

by TKEEL06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 07, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 07, 2021

They were helpful and quick, and they fit me in for my convenience. They gave me service options that fit my budget. It was a good service experience. More

by EAB
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Report | Print
Jun 07, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

June 07, 2021

I don't like this dealership at all. They treat you like you are garbage. I'll take my business somewhere else. They are rude More

by KCRANOR68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont remember his name and he wasn't rude rude just other ppl
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Jun 25, 2021 -

Nissan of Richmond responded

Thank you for your review. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 07, 2021

Very helpful and friendly Service Dept.. they get me in fast and get me on my way the same. No problem getting an appointment either More

by wwanda49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Report | Print
Jun 07, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 07, 2021

Worked with Rob Sheffield when I first walked in and had a great experience. Courteous and really helped my family get the car that we needed! More

by Brileyja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Report | Print
Jun 08, 2021 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Rob, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

June 07, 2021

The appointment went well. Very disappointed that the original agreement of oil changes being part of my service is no longer honored due to reported "new management". I wish I would have been informed o More

by zaneta.barnett1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you for your review. While we're glad that your appointment went well overall, it's disappointing to hear that you were ultimately unhappy with our service, and we apologize for any inconvenience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. Did we discuss our new oil change incentive program with you? Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 06, 2021

Very happy with my visit to fix my tire. Derek and Phil did a great job taking care of me. I was in and out quick. More

by GROATRM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Jun 07, 2021 -

Nissan of Richmond responded

We are very happy to hear that Derek and Phil provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Jun 07, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

June 06, 2021

Seth was great to work with. Kind, professional, and helpful. I will definitely be coming back to work with him again. Nissan has always treated me well. More

by Mitchel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 07, 2021 -

Nissan of Richmond responded

Thank you, Mitchel, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Seth and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Jun 07, 2021 -

Nissan of Richmond responded

Hi Mitchel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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