Nissan of Richmond

Since I was in for service, my experience was excellent as always, as always, as always, as always, as always, as always, as always. Thanks as always, as always, as always, as always, as always, as always, as always. Thanks More

Charging way too much for a manufacturing issue. I have 2 warranties and neither would cover the work. They wanted to charge $4400 to replace the DEF tank. It's a 2016 Titan XD with 76000 miles. Excellent co warranties and neither would cover the work. They wanted to charge $4400 to replace the DEF tank. It's a 2016 Titan XD with 76000 miles. Excellent condition. Derek was great though! Excellent customer service. Very patient and friendly. Couldn't have asked for better. More

Tony has been a great service helping me making a decision on what to do on a new or used vehicle he done I would recommend his service..Thanks decision on what to do on a new or used vehicle he done I would recommend his service..Thanks More

I really wanted a 2021 Nissan Sentra and Mike & the team were able to work it out for me! I am so excited for my new car:) were able to work it out for me! I am so excited for my new car:) More

I saw a used 2014 Ford Escape online and wanted to come in and look at it...i met with Mike in sales & he was able to look up the deal for me! in and look at it...i met with Mike in sales & he was able to look up the deal for me! More

Quick service And check in upon arrival. Phillip gave an accurate wait time and explained anything that needed to be done with the car. Great service accurate wait time and explained anything that needed to be done with the car. Great service More

Welcome to the worst business and dealing I never experienced in my entire life. Bab communication, overcharging, 5 hrs for changing cooling tubing, part $100 more compared to other Nissan dealership experienced in my entire life. Bab communication, overcharging, 5 hrs for changing cooling tubing, part $100 more compared to other Nissan dealership, one gallon of cooling fluid $80, charged for Items I did not asked for, metallic tubing from the part still in it's place...bill not discussed...etc You may gain money by overcharging customers for parts and labor but you will lose them sooner.. More

I have been a customer for a long time and always receives excellent customer service from the services department..very professional and made my last visit very easy and wasn't waiting that long receives excellent customer service from the services department..very professional and made my last visit very easy and wasn't waiting that long More

I went to Nissan a month ago to get an appraisal for my Nissan Morano. The salesperson told me that the appraisal price is for trade in and selling too. The appraisal was great and verbally only. I called Nissan Morano. The salesperson told me that the appraisal price is for trade in and selling too. The appraisal was great and verbally only. I called to check if they can get me a Toyota SUV. They set up an appointment for me and they said they will try to get me what I want. As soon as the salesperson knew I am not interested in a Nissan. He shut me down, was very unprofessional and rude. They lowered my appraisal to the minimum. The salesperson just told me there is nothing he can do, and they don't give a written appraisal. He left me while I was talking and asking for a manager. They have the worse customer service. More

Nissan personnel are always professional and wonderful with their top notch customer service. They go above and beyond to ensure quality service. I trust them for all my car needs. with their top notch customer service. They go above and beyond to ensure quality service. I trust them for all my car needs. More