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Nissan of Richmond
Richmond, VA
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models.
We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,250 reviews
March 14, 2021
Daniel Reading was awesome, and I finally got my 2021 Nissan Maxima SR. Right off the showroom floor!!! Daniel made this process quick, and he’s very knowledgeable. Nissan Maxima SR. Right off the showroom floor!!! Daniel made this process quick, and he’s very knowledgeable. More
by PAULISHIA.ROSS
Verified CustomerEmployees Worked With
Daniel Reading
March 14, 2021
This is by far the Worst Dealership to do business with. They do not honor the Internet Sale Price for used vehicles if you pay cash for the vehicle. I looked at a 2013 Ford Focus, internet price was $499 They do not honor the Internet Sale Price for used vehicles if you pay cash for the vehicle. I looked at a 2013 Ford Focus, internet price was $4995 I verified the sale price with Jason before going to the dealership. After waiting an hour and half to see the vehicle, I test drove it then met with Finance rep. We agreed on $6300 with all fees and taxes. The finance rep called the manager for approval of the sale and was told No there is a mistake the car is not that price they will not take a 2k loss. After going back and forth they still refuse to sell the car for $4995 plus fees. Still right now the sale price on their website is listed as $4995. The finance rep nor the internet sales rep understood why management refused to sell the car for that price. My only assumption is they don't make as much on used sales if you pay cash versus financing the vehicle. More
by Downeyx5
Employees Worked With
Dealt with Chris who called Mike, Antouan Mahrous
March 13, 2021
Service was poor! Was not informed of the status of repairs (kept car approx. 3 or 4 days the second time car was towed with in the week). Felt l got the run around. P.S 100.00 was deducted from th repairs (kept car approx. 3 or 4 days the second time car was towed with in the week). Felt l got the run around. P.S 100.00 was deducted from the first bill,l paid 2,646.44. 200.00 was deducted from the second bill, l paid 500.00. I am still upset about the way l was treated,I got the run around!9 More
by fgfjdk
Employees Worked With
Ronald Trotman, Don Johnson, Chandra Wright
March 13, 2021
The first day I purchase the car it has been excellent customer service.. Every time I visit there is always a follow up call concerning my visit and to see if I was satisfied with my car being service to customer service.. Every time I visit there is always a follow up call concerning my visit and to see if I was satisfied with my car being service to wait time and customer service. No problem at all. More
by Sears
Employees Worked With
Josh
March 13, 2021
No effort was provided for a discount or reduced rate. Some Sales employees were not wearing masks or properly zocial distancing. Airflow was limited. Need more outlets for customers. Cleaning staff was e Some Sales employees were not wearing masks or properly zocial distancing. Airflow was limited. Need more outlets for customers. Cleaning staff was excellent. Poor car wash and vacuum. More
by vfreeman2k2
Employees Worked With
Derek Slaga
March 13, 2021
They are always so professional and friendly. I got tires from another dealership and had the worst time getting them balanced for a nice smooth ride. They told me that they were balanced but I new something from another dealership and had the worst time getting them balanced for a nice smooth ride. They told me that they were balanced but I new something wasn't right because I just got an aliment. I them took it to Nissan and they did more than just fix the problem. They honestly keep your vehicle riding like new. More
by harper50179
Employees Worked With
There was a new gentleman there getting trained and he was awesome as well. , Phillip Weinman
March 13, 2021
Oil change rotate tires. husband left vehicle and was called to advise work was complete. Servos was good and prompt. No problems to report. Thanks called to advise work was complete. Servos was good and prompt. No problems to report. Thanks More
by DOHON8
Employees Worked With
Derek Slaga
March 13, 2021
The staff is awesome, service is great. They make sure you getting the best service. Always to do whatever possible to satisfy their customers. They will try their best to get you in a car you want.❤️ you getting the best service. Always to do whatever possible to satisfy their customers. They will try their best to get you in a car you want.❤️ More
by BOSSLADYNCHARGE
Employees Worked With
Chandra Wright
March 13, 2021
I was treated respectfully and with much courtesy. My visit was handled professionally and my expectations were met. There was a flaw in picking upmycar. visit was handled professionally and my expectations were met. There was a flaw in picking upmycar. More
by WICHITACLARKS
Employees Worked With
Seth Albright, Chandra Wright
March 13, 2021
Helpful, accommodating, persistent, informative, busy, offered to pay for Uber. The only negative is I only got one key but I can get the second offered to pay for Uber. The only negative is I only got one key but I can get the second More
by BB11274
Employees Worked With
