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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 28, 2021

The man helping today was very nice and helpful. He was honest and kept working with us until we got what we were looking for. More

by Emily b
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
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Feb 28, 2021 -

Nissan of Richmond responded

We are very happy to hear Rob provided you with such a positive sales experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

February 28, 2021

Seth was very professional. Work was done in a timely Seth was very professional. Work was done in a timely manner. Car was washed and ready to go when I showed up. Love my Nissan Rogue! More

by perezhome5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
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Feb 28, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Seth here at Nissan of Richmond. We appreciate your five-star review! We thank you for your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 28, 2021

Phil is awesome. He took care of my wife's Pathfinder. I wish you had more employees like him! Thank you Phil from the Cachina family. More

by David.Cachina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
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Feb 28, 2021 -

Nissan of Richmond responded

David, It's great to hear that Phil was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

February 28, 2021

Very great customer service. I only had to wait an hour which was great. Was informed of future services I will need coming up soon More

by colestakeyah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

Cole, Thank you for taking the time to share your thoughts on working with Seth and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

February 28, 2021

Got me in at 0800 for inspection and threw in a car wash to remove road salt. Out by 0915, doesn't get much better!! More

by Jim.buffey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Feb 28, 2021 -

Nissan of Richmond responded

Jim, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

February 28, 2021

Happy with the pricing and the overall work done on my vehicle. Some things are better left done by the dealer. I bought the car new there and still runs great with over 160,000 miles. More

by bluezulu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
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Feb 28, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! Our service team sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

February 28, 2021

Only dealership I have ever trusted! Would highly recommend based on service, staff and my experience. They are always customer service focused & very knowledgeable. 5 Stars! More

by traceyapennington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Chandra Wright
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Feb 28, 2021 -

Nissan of Richmond responded

Tracy, Thanks for sharing your thoughts about your experience working with Dona nd Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 28, 2021

I had no appointment but I was taking care of. she was very friendly, with smile as big as the world. I appreciate her. Thanks More

by emkarimi1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Mechanic , Steve, Chandra Wright
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Feb 28, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We value you business and I know Chandra does, too! Paula Quick Owner Loyalty Manager

February 28, 2021

Customer Service goes away after the sale! Waited 3 hours for an oil change, recommended a $250 service and never noticed I needed an inspection, my fault I didn’t see it earlier but no way am I going back f More

by Annmeeks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
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Mar 17, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 28, 2021

This is the 5th vehicle we have purchased from this dealership. The dealership is professional from the front to the back. They work together as team to make your experience pleasant and seamless. High More

by spainhour35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan, the financial manager was awesome!, Phillip Weinman, Antouan Mahrous, Troy Daniels
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that we were able to assist you once again with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

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