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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 28, 2021

Came in on a Saturday and had a rough experience with the f&i rep. Ended up walking out of the dealership. Received a follow up call on Sunday and had a very pleasant experience with Daniel Reading. Ending u More

by chrisj516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews, Daniel Reading
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Feb 28, 2021 -

Nissan of Richmond responded

Chris, Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

February 27, 2021

Service are always nice and friendly go over ur service and what has to be done now in future and work with uand prompt when with time line with veh More

by spelts.parker.jr61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Feb 19, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond and your kind words on our Service Department. Your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

February 27, 2021

Derek provided exceptional customer service. He is a great asset to this company!!! Because of the service I was provided I feel comfortable referring my family and friends. More

by Sadiqa.Chambliss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

We are very happy that Derek provided you with such a positive experience, Sadiqa! We sincerely value your business and look forward to your next visit. Thank you for choosing Nissan of Richmond and helping to share the word about us. We’re here for you anytime! Paula Quick Owner Loyalty Manager

February 27, 2021

Excellent, professional service and prompt service. Chandra exemplified excellent customer service skills. The shuttle service was a huge plus. I received an inspection. I easily scheduled an appointme More

by GOLDENRULE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra and our team have met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

February 27, 2021

Everyone is very helpful and goes out of there way to help you. Best place ever!. Travel 25 miles each way and it is totally worth it. More

by SMCHANON3862
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 27, 2021

Chandra always provides. me with excellent service when my car is being serviced. Always smiling and helping my with what I need to have done . More

by PAGEBARBARA58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Feb 27, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service and it looks like Chandra does an outstanding job for you. We appreciate your business! Paula Quick Owner Loyalty Manager

February 27, 2021

After a very unpleasant experience with your new car sales department when we purchased our Sentra, your service department has exceeded expectations during 3 visits in the past More

by hartwells726
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with our service department. Paula Quick Owner Loyalty Manager

February 27, 2021

Amazing customer service. Everything was explained in detail to me and my service guy was very personable. My service was completed in a timely manner. More

by ashleyhuggins1017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Derek. We work hard to make sure our guests have an exceptional experience and are glad Derek met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

February 27, 2021

I have had multiple services completed in a timely manner, with attention to detail and professional, friendly customer service throughout. I have been impressed more than I had anticipated! More

by Harambe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
Report | Print
Feb 28, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 27, 2021

Great service and friendly Service Attendant. My oil change was fine and they found a nail in my tire and plugged it. My car wash was awesome!! More

by sanfelt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Feb 27, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

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